Emily Montes Olivera
Coral Gables,FL
Summary
Dynamic manager with a proven track record at Pump and Munch, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in time management and organizational strategies, I foster a productive environment while mentoring staff to maximize performance and engagement. Adaptable and a fast learner, I thrive in challenging situations.
Overview
4
4
years of professional experience
Work History
Manager
Pump and Munch
Coral Gables, FL
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Sagrado Corazon De Jesùs
NicaraguaSkills
- Customer service
- Team leadership
- Time management
- Fast learner
- Adaptability and flexibility
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Pump and Munch
10.2020 - Current
High School Diploma -
Sagrado Corazon De Jesùs