Emily Montoya
Los Angeles,California
Summary
Well-rounded Guest Service Representative committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Prudent Accounting Assistant with 3 years of experience supporting offices accurately and efficiently. Skilled at Microsoft Word use and working without direction to achieve streamlined operations. Trained in detail-oriented and known for accurate mathematical abilities.
Overview
8
8
years of professional experience
Work History
Financial Specialist
World Financial Group, Inc.
Los Angeles, CA
05.2022 - Current
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Counseled clients on financial matters and provided recommendations investment opportunities, products and services based on client needs and asset availability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored client accounts for questions and feedback to provide exceptional experience for customers.
Liquids Production Assistant
Ben NYE
Los Angeles, CA
08.2021 - Current
- Sorted and packaged products to prepare for processing or shipment.
- Weighed and mixed ingredients according to project specifications.
- Examined final products for conformance with quality and design standards.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Sorted and packaged products to prepare for processing or shipment.
Cash Office Associate, Guest Service Advocate
Target
Los Angeles, CA
11.2015 - 06.2021
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Investigated and solved account issues to maintain current and accurate money systems.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Reviewed employee performance and determined areas in need of improvement.
- Worked closely with front-end staff to assist customers.
Receptionist
Super Cuts Salon Back lick Rd
Los Angeles, CA
09.2015 - 10.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Coordinated and communicated with clients to gather pertinent information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
John C Fremont High School
Los Angeles, CA06.2012
Some College (No Degree) -
El Camino College
Torrance, CASome College (No Degree) -
Los Angeles Harbor College
Wilmington, CASkills
- Customer Engagement
- Punctual and Reliable
- Data Entry
- Microsoft Office
- Willingness to Learn
- Effective Multitasking
- Data Management
- Detail Oriented
- Proficient in Microsoft Word
- Computer Proficiency
- Cash Handling and Reconciliation
- Team Building and Motivation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Financial Specialist
World Financial Group, Inc.
05.2022 - Current
Liquids Production Assistant
Ben NYE
08.2021 - Current
Cash Office Associate, Guest Service Advocate
Target
11.2015 - 06.2021
Receptionist
Super Cuts Salon Back lick Rd
09.2015 - 10.2015
High School Diploma -
John C Fremont High School
Some College (No Degree) -
El Camino College
Some College (No Degree) -
Los Angeles Harbor College
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