Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Moore

Tacoma,WA

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and a exceptional interpersonal skills.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
Lakewood, Washington
03.2024 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Host

Outback Steakhouse
Puyallup, WA
01.2023 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Processed payments from customers using a POS system.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Verified that prepared food met requirements for quality and quantity before delivery.

Softball Manager

University of Puget Sound
Tacoma, WA
09.2022 - 11.2024
  • Laid out, organized, and put away sports equipment and supplies for activities, practices and games.
  • Assisted with the coordination of sporting events and team trainings
  • Provided administrative support such as preparing documents, filing paperwork, and responding to emails.
  • Maintained accurate records of equipment inventory, repair and maintenance costs.
  • Checked out equipment on day-by-day basis to identify concerns and coordinate corrective actions.
  • Assigned equipment to users based on specific needs.

Crew Member

Dominos
Puyallup, WA
06.2019 - 08.2020
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.

Referee

YMCA
Lakewood, WA
10.2019 - 03.2020
  • managed and maintained gym and sports equipment
  • Communicated game rules and regulations to players to promote fairness.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • Communicated effectively with coaches, players and fellow officials during games.
  • Observed all safety regulations including heat and humidity guidelines.

Education

Associate of Arts - General Studies

Pierce College-Running Start Program
Steilacoom, WA
06.2021

Bachelor of Science - Occupational Therapy

University of Puget Sound-currently attending
Tacoma, WA

Skills

  • Effective communication skills
  • Flexible and adaptive to all situations
  • Sociable, positive, and patient
  • Creative, driven, determined, and hardworking
  • Cash Handling
  • Customer Complaint Resolution
  • Needs Assessment
  • Customer Service
  • Continuous Improvement
  • Effective Communication
  • Account Management

Timeline

Barista

Starbucks
03.2024 - Current

Host

Outback Steakhouse
01.2023 - Current

Softball Manager

University of Puget Sound
09.2022 - 11.2024

Referee

YMCA
10.2019 - 03.2020

Crew Member

Dominos
06.2019 - 08.2020

Associate of Arts - General Studies

Pierce College-Running Start Program

Bachelor of Science - Occupational Therapy

University of Puget Sound-currently attending
Emily Moore