Emily Moore
Tacoma,WA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and a exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Lakewood, Washington
03.2024 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Host
Outback Steakhouse
Puyallup, WA
01.2023 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Processed payments from customers using a POS system.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Organized and tracked to-go orders while maintaining accuracy.
- Verified that prepared food met requirements for quality and quantity before delivery.
Softball Manager
University of Puget Sound
Tacoma, WA
09.2022 - 11.2024
- Laid out, organized, and put away sports equipment and supplies for activities, practices and games.
- Assisted with the coordination of sporting events and team trainings
- Provided administrative support such as preparing documents, filing paperwork, and responding to emails.
- Maintained accurate records of equipment inventory, repair and maintenance costs.
- Checked out equipment on day-by-day basis to identify concerns and coordinate corrective actions.
- Assigned equipment to users based on specific needs.
Crew Member
Dominos
Puyallup, WA
06.2019 - 08.2020
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
Referee
YMCA
Lakewood, WA
10.2019 - 03.2020
- managed and maintained gym and sports equipment
- Communicated game rules and regulations to players to promote fairness.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Communicated effectively with coaches, players and fellow officials during games.
- Observed all safety regulations including heat and humidity guidelines.
Education
Associate of Arts - General Studies
Pierce College-Running Start Program
Steilacoom, WA06.2021
Bachelor of Science - Occupational Therapy
University of Puget Sound-currently attending
Tacoma, WASkills
- Effective communication skills
- Flexible and adaptive to all situations
- Sociable, positive, and patient
- Creative, driven, determined, and hardworking
- Cash Handling
- Customer Complaint Resolution
- Needs Assessment
- Customer Service
- Continuous Improvement
- Effective Communication
- Account Management
Timeline
Barista
Starbucks
03.2024 - Current
Host
Outback Steakhouse
01.2023 - Current
Softball Manager
University of Puget Sound
09.2022 - 11.2024
Referee
YMCA
10.2019 - 03.2020
Crew Member
Dominos
06.2019 - 08.2020
Associate of Arts - General Studies
Pierce College-Running Start Program
Bachelor of Science - Occupational Therapy
University of Puget Sound-currently attending