Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Emily Morales

Emily Morales

Winnemucca,NV

Summary

Accomplished Emergency Communications Officer at Chesterfield County, adept in stress tolerance and information gathering. Excelled in providing critical support during emergencies, demonstrating exceptional problem-solving and empathy. Trained and led teams at Bruster's Real Ice Cream and McAlister's Deli, enhancing customer satisfaction through efficient service. Quick learner with a positive attitude, committed to professional growth and excellence. Experienced with operating advanced communication systems for emergency response. Utilizes quick decision-making skills to manage critical situations efficiently. Knowledge of effective incident reporting and coordination, ensuring seamless operations and public safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Emergency Communications Officer

Chesterfield County
05.2024 - Current
  • Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
  • Assisted callers in emergency situations with appropriate information and support.

Crew Leader

Bruster's Real Ice Cream
05.2021 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

High School Diploma -

Powhatan High School
Powhatan
05-2023

Skills

  • Information gathering
  • Stress tolerance
  • Problem-solving
  • Multitasking
  • Computer skills
  • CPR and first aid
  • Positive attitude
  • Quick Learner

Accomplishments

Crisis Intervention Team (CIT) Training

Certification

  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.

Timeline

Emergency Communications Officer

Chesterfield County
05.2024 - Current

Crew Leader

Bruster's Real Ice Cream
05.2021 - 05.2024

High School Diploma -

Powhatan High School

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Emily Morales