Emily Morales
Powhatan,VA
Summary
Accomplished Emergency Communications Officer at Chesterfield County, adept in stress tolerance and information gathering. Excelled in providing critical support during emergencies, demonstrating exceptional problem-solving and empathy. Trained and led teams at Bruster's Real Ice Cream, enhancing customer satisfaction through efficient service. Quick learner with a positive attitude, committed to professional growth and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Chesterfield County
05.2024 - Current
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Assisted callers in emergency situations with appropriate information and support.
Crew Leader
Bruster's Real Ice Cream
05.2021 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Powhatan High School
Powhatan05-2023
Skills
- Information gathering
- Stress tolerance
- Problem-solving
- Multitasking
- Computer skills
- CPR and first aid
- Positive attitude
- Quick Learner
Accomplishments
Crisis Intervention Team (CIT) Training
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
Timeline
Emergency Communications Officer
Chesterfield County
05.2024 - Current
Crew Leader
Bruster's Real Ice Cream
05.2021 - 05.2024
High School Diploma -
Powhatan High School
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