Emily Morales
The Bronx,USA
Summary
Dynamic and customer-focused professional with over 7 years of experience in client service, effective communication, and problem resolution. Proven track record of fostering positive customer experiences while maintaining composure in high-pressure situations, upholding safety and professionalism. Bilingual in English and Spanish, with strong organizational and interpersonal skills that enhance team performance. Eager to leverage expertise in the Flight Attendant position at Endeavor Air to contribute to exceptional service and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Manager | Technical Sales Representative
Cardnet Group Corp
06.2018 - Current
- Provided outstanding service to clients by managing accounts and addressing issues efficiently.
- Organized and led meetings to discuss client needs, budgets, and solutions, strengthening partnerships.
- Adapted to diverse client requests with professionalism and effective problem-solving skills.
- Promoted company services while ensuring clear communication and high client satisfaction.
Legal Administrative Assistant
Law Office of Ava G. Gutfriend
04.2015 - 06.2018
- Facilitated communication between attorneys, clients, and courts with discretion and professionalism.
- Handled scheduling, phone correspondence, and client assistance in a demanding environment.
- Drafted and organized legal documents, consistently meeting tight deadlines under pressure.
- Maintained exceptional professionalism and care in sensitive client interactions.
Education
Associate of Arts - Business Administration & Management
Monroe College
Bronx, NY06.2015
Skills
- Customer Service & Communication
- Conflict Resolution & Problem-Solving
- Safety & Emergency Preparedness (trainable)
- Attention to Detail & Organization
- Multitasking in Fast-Paced Environments
- Bilingual: English & Spanish
Languages
English: Native/Bilingual
Spanish: Full Professional
Timeline
Manager | Technical Sales Representative
Cardnet Group Corp
06.2018 - Current
Legal Administrative Assistant
Law Office of Ava G. Gutfriend
04.2015 - 06.2018
Associate of Arts - Business Administration & Management
Monroe College
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