Emily Morris
Westville,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ozarks Electric Cooperative
Fayetteville, AR
07.2025 - Current
- Resolved customer complaints efficiently and effectively through active listening.
- Assisted customers with inquiries regarding electric service and billing issues.
- Educated members on energy-saving programs and cooperative services available.
Private Nanny
Valentine Water Well Service
11.2022 - 07.2025
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties, including light housekeeping tasks and running errands.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Set clear behavioral expectations and boundaries, fostering a respectful atmosphere in the home.
- Engaged with children using age-appropriate communication to promote understanding and strengthen relationships.
Secretary
Teague Heating & Air
09.2021 - 02.2022
- Maintained daily reports, memos, and invoices to ensure accurate record-keeping.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Inputted customer data into database to maintain accurate records. and updated customer contacts to ensure up-to-date information.
- Entered data into system and updated customer contacts with information to keep records current.
Waitress
Double R & P
05.2020 - 03.2021
- Balanced multiple tables and orders, delivering prompt service to enhance customer satisfaction.
- Maintained clean and welcoming dining environment, contributing to positive guest experiences.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed high-pressure situations with composure, ensuring consistent service standards during busy shifts.
Education
CNA -
Northeast Technical School
Kansas, OKGED -
North West Arkansas Community College
Bentonville, ARSkills
- Customer engagement
- Process optimization
- Conflict resolution
- Relationship building
- Problem-solving
- Process optimization
- Time management
- Schedule management
- Attention to detail
- Dependable and responsible
Timeline
Customer Service Representative
Ozarks Electric Cooperative
07.2025 - Current
Private Nanny
Valentine Water Well Service
11.2022 - 07.2025
Secretary
Teague Heating & Air
09.2021 - 02.2022
Waitress
Double R & P
05.2020 - 03.2021
CNA -
Northeast Technical School
GED -
North West Arkansas Community College