Emily Mould
Burnsville,MN
Summary
Hospitality professional with a strong focus on enhancing guest experiences and implementing effective team training programs. Expertise in upselling strategies and customer service enhancements that drive sales growth and foster guest loyalty. Demonstrated ability to thrive in high-pressure settings while ensuring operational excellence and team unity.
Overview
9
9
years of professional experience
Work History
Hospitality Lead
Chianti Grill
03.2025 - Current
- Resolved guest inquiries and concerns to enhance dining experiences.
- Managed large parties during busy shifts while maintaining composure.
- Greeted and seated guests promptly to foster a welcoming atmosphere.
- Assisted in training new hosts to promote team cohesion and improve operations.
PCT
DaVita
Burnsville, Minnesota
10.2024 - 02.2025
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Educated patients on treatment processes and addressed concerns effectively.
- Collaborated with healthcare team to improve quality of patient care delivery.
- Provided direct patient care during dialysis treatments at leading healthcare provider.
Barista Trainer
Starbucks
02.2024 - 11.2024
- Trained new baristas on beverage preparation and customer service standards.
- Provided ongoing feedback to trainees, celebrating achievements and offering constructive criticism.
- Promoted a positive work environment through mentorship and team-building activities.
- Handled cash and processed payments accurately to prevent errors.
Men's Apparel Associate
TJ Maxx Distribution
Burnsville, Minnesota
11.2020 - 09.2021
- Ensured store cleanliness to enhance shopping experience and meet company standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues swiftly.
- Organized and restocked merchandise during shifts to maintain ready-to-shop racks.
- Collaborated with team members to boost inventory accuracy and streamline operations.
Lead Lifeguard
Camp Victory Christian Camp
05.2019 - 08.2019
- Conducted regular safety drills to prepare staff for potential emergencies.
- Supervised daily water activities, ensuring safety protocols were consistently followed.
- Administered first aid and emergency care, demonstrating quick decision-making under pressure.
- Conducted regular inspections of lake and river facilities to identify hazards, ensuring safety compliance and maintaining high cleanliness standards.
FOH Team Member
Chic-Fil-A
03.2018 - 11.2019
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Ensured order accuracy and efficiency, streamlining operations during peak hours.
- Collaborated with team members to enhance workflow and speed up service during busy periods.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
Education
Some College (No Degree) - Business Administration
Emmaus Bible College
Dubuque, IASkills
- Reservation management
- Customer service enhancement
- Sales enhancement
- Cross-training staff
- Reservation optimization
- Team collaboration
- Operational oversight
- Clear communication
- Crisis management
Timeline
Hospitality Lead
Chianti Grill
03.2025 - Current
PCT
DaVita
10.2024 - 02.2025
Barista Trainer
Starbucks
02.2024 - 11.2024
Men's Apparel Associate
TJ Maxx Distribution
11.2020 - 09.2021
Lead Lifeguard
Camp Victory Christian Camp
05.2019 - 08.2019
FOH Team Member
Chic-Fil-A
03.2018 - 11.2019
Some College (No Degree) - Business Administration
Emmaus Bible College