Emily Moya Alvarado
New Jersey
Summary
Customer focused hospitality and guest services professional with 6+ years of experience serving diverse customers and guests in high volume retail, food service, fine dining, stadium operations, and professional office environments. Experienced in creating welcoming experiences, resolving customer concerns, managing multiple priorities, and communicating effectively with people from diverse backgrounds. Recognized for professionalism, attention to detail, adaptability, teamwork, and maintaining a calm and positive presence in fast-paced environments. Passionate about delivering exceptional service while prioritizing safety, comfort, and the overall customer experience.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
BK Law Firm
, New Jersey
11.2025 - Current
- Managed high volume of phone calls and scheduled consultations, accurately routing inquiries to attorneys and paralegals to ensure timely support.
- Created welcoming and professional first impressions for clients seeking immigration legal services, enhancing client comfort and trust.
- Communicated with clients using a compassionate, professional approach, ensuring they felt heard and supported throughout their legal journey.
- Maintain confidentiality of sensitive client information and keep physical and digital records organized and accurate.
- Manage multiple priorities, deadlines, and client needs in a fast-paced professional environment.
- Maintain strong attention to detail and consistently anticipate potential issues to prevent delays or complications.
Guest Services
MetLife Stadium
East Rutherford, NJ
04.2025 - 08.2025
- Provided exceptional guest service by answering questions, giving directions, and helping guests navigate a large, high-volume venue.
- Assisted guests with accessibility needs, including wheelchair escorts, companion seating, and assistive listening devices.
- Maintained welcoming, professional presence while assisting guests across multiple stadium levels to enhance overall guest experience.
- Coordinated with security, medical, concessions, and other stadium departments to resolve guest needs quickly and efficiently.
- Supported lost and found operations, facilitated lost-child reunification, and executed emergency response procedures to ensure guest safety and satisfaction.
- Remained calm, attentive, and professional while responding to time-sensitive guest concerns and unexpected situations.
- Created safe, inclusive, enjoyable experiences for guests from diverse backgrounds through attentive service and effective communication.
Server
MM by Morimoto
Montclair, NJ
07.2025 - 11.2025
- Delivered exceptional guest experiences in fast-paced, high-volume fine dining environment, enhancing overall customer satisfaction.
- Anticipated guest needs and provided personalized service, fostering a welcoming atmosphere and ensuring guest comfort.
- Handle multiple guest needs simultaneously while maintaining accuracy, composure, and service quality.
- Built positive relationships with guests, encouraging repeat business through consistent delivery of high-quality service.
- Apply fine dining standards, including proper table settings, coursing, etiquette, and attention to detail.
- Perform opening and closing responsibilities while maintaining the dining room to luxury hospitality standards.
Retail Sales Associate
Lady M Confections Co., LTD
East Rutherford, NJ
02.2023 - 03.2025
- Provided personalized customer service by addressing individual needs and enhancing overall customer satisfaction.
- Resolved customer concerns to foster positive relationships and improve customer loyalty.
- Maintained a safe, welcoming, and uplifting environment for customers and coworkers.
- Delegated daily tasks to optimize team workflow and ensure efficient operations during peak times.
- Learned and consistently followed company service standards, etiquette, and procedures.
- Adapted communication style to effectively interact with customers and coworkers with different personalities and needs.
Education
High School Diploma -
Passaic High School
01.2020
Passaic Community College
Skills
Exceptional Customer Service / Guest Relations / Safety Awareness Conflict Resolution / Emergency Response Support / Professional Communication / Multitasking & Prioritization / Team Collaboration / Problem Solving / High Volume Environments / Cross Cultural & Diverse Customer Service / Fine Dining & Hospitality / 20–40 lb Lifting Capacity
Languages
Spanish & English speaking
Timeline
Front Desk Receptionist
BK Law Firm
11.2025 - Current
Server
MM by Morimoto
07.2025 - 11.2025
Guest Services
MetLife Stadium
04.2025 - 08.2025
Retail Sales Associate
Lady M Confections Co., LTD
02.2023 - 03.2025
Passaic Community College
High School Diploma -
Passaic High School