Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Emily Muckle

Summary

Dynamic healthcare professional with experience at DirectRx, excelling in patient advocacy and benefit investigations. Proven ability in data analysis and chronic disease management, fostering patient engagement through empathetic communication. Skilled in R programming, scientific research, and motivated by a commitment to improving patient outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Immersive Associate

DirectRx
09.2024 - Current
  • Engages with over 18,000 patients to ensure appropriate care, and medical compliance. Conducts benefit investigations by analyzing insurance information and determining patient financial responsibilities. Maintains electronic patient records, ensuring accuracy for medication dispensing, and refills. Addresses patient inquiries about insurance coverage and medication use with empathy. Ensures HIPAA compliance and adherence to FWA rules, safeguarding patient confidentiality.

Vice President of Standards

Gamma Omega Chapter Kappa Kappa Gamma
11.2019 - 05.2021
  • Educated chapter on Standards Committee roles to uphold fraternity standards and policies. Addressed violations of KKG bylaws to ensure chapter integrity. Conducted weekly standards meetings to evaluate issues and plan for future initiatives. Organized sisterhood events to promote unity and enhance relationships among members.

Community Health Coach

Licking Memorial Hospital / Denison University
08.2019 - 05.2021
  • Acquired expertise in health coaching, focusing on communication, motivational interviewing, and goal setting. Conducted weekly meetings with a patient to enhance chronic disease management and set health goals.

Independent Researcher / Directed Study

Denison University
05.2019 - 05.2021
  • Conducted research on antibiotic-resistant pneumonia in Cystic Fibrosis patients under Dr. Christine Weingart at Denison University. Completed individual laboratory projects to advance overall lab objectives. Focused on DNA characterization and sequencing of diverse bacteriophage stocks.

First Aid Assistant

Denison University
08.2017 - 05.2021
  • Provided athletic training support for Women's Volleyball, Men's Swimming, Women's Swimming, Women's Basketball, and Track & Field. Demonstrated proficiency in diverse athletic taping techniques to enhance performance. Assisted athletes in injury prevention strategies to promote optimal health.

Biology Teaching Assistant

Denison University
08.2020 - 12.2020
  • Provided detailed explanations of laboratory and safety procedures to undergraduate biology students. Prepared laboratory materials and classroom space for weekly lab sessions.

Head Lifeguard

Trumbull Aquatic Center Denison University
12.2017 - 03.2020
  • Conducted monthly training sessions for guards to develop essential skills. Supervised guards during operational hours, ensuring compliance with safety protocols. Maintained proper chemical levels in pool to guarantee safe swimming conditions.

Education

Bachelor of Science - Biology, Chemistry

Denison University
Granville, OH
05.2021

Some College (No Degree) -

Ross University School of Medicine
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Skills

  • Patient advocacy
  • Data analysis
  • Research methodology
  • Chronic disease management and direct patient care
  • Motivational interviewing
  • Electronic record management
  • Team leadership
  • R programming
  • Spreadsheet proficiency: Excel/Sheets
  • Mathematics and statistics
  • Patient engagement
  • Benefit investigation – medical insurance

Accomplishments

  • Phi Delta Epsilon
  • Sigma Xi
  • Rho Lambda Honor Society
  • Denison Departmental Research Award - Biology
  • Anderson Summer Scholar - Denison

Certification

  • Basic life support and CPR/AED
  • American Red Cross Lifeguard

Timeline

Immersive Associate

DirectRx
09.2024 - Current

Biology Teaching Assistant

Denison University
08.2020 - 12.2020

Vice President of Standards

Gamma Omega Chapter Kappa Kappa Gamma
11.2019 - 05.2021

Community Health Coach

Licking Memorial Hospital / Denison University
08.2019 - 05.2021

Independent Researcher / Directed Study

Denison University
05.2019 - 05.2021

Head Lifeguard

Trumbull Aquatic Center Denison University
12.2017 - 03.2020

First Aid Assistant

Denison University
08.2017 - 05.2021

Bachelor of Science - Biology, Chemistry

Denison University

Some College (No Degree) -

Ross University School of Medicine

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Emily Muckle