Emily Muench
Middletown,United States
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
Aberdeen, NJ
02.2022 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Front Desk Agent
Planet Fitness
Middletown, NJ
01.2021 - 02.2022
- Answered questions related to the organization's policies and procedures.
- Greeted visitors and provided them with information about the company.
- Organized front desk operations including scheduling appointments and managing calendars.
Event Security Officer
University of the Pacific School of Dentistry
Stockton
12.2018 - 03.2020
- Performed security checks on all persons entering the event premises.
- Intervened in disputes between attendees when needed in order to maintain a safe environment.
- Monitored and controlled access to restricted areas using appropriate identification cards and passes.
Camp Counselor
Camp Coconuts
Middletown, NJ
05.2016 - 08.2019
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Communicated regularly with parents regarding their child's progress at camp.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Education
Bachelor of Science - Justice Studies
Arizona State University
Tempe, AZ12-2024
Skills
- Goal-Oriented
- Employee Motivation
- Training and mentoring
Accomplishments
- Deans List: December 2022 & December 2023
Timeline
Supervisor
Starbucks
02.2022 - Current
Front Desk Agent
Planet Fitness
01.2021 - 02.2022
Event Security Officer
University of the Pacific School of Dentistry
12.2018 - 03.2020
Camp Counselor
Camp Coconuts
05.2016 - 08.2019
Bachelor of Science - Justice Studies
Arizona State University
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