Emily Muirhead
Humble,TX
Summary
Highly motivated and organized professional with a strong sense of responsibility. Adept at managing multiple tasks efficiently while maintaining a keen attention to detail. Known for excellent communication skills and the ability to collaborate effectively within teams. Committed to continuous improvement and achieving organizational goals through proactive problem-solving and a positive attitude. Looking to leverage these skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pawtown Pet Boarding
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Greeted every customer who walked into the building
- Maintained a clean front lobby and workspace
Front Desk Staff Member
Dogs Day Inn
06.2024 - 10.2024
- Responded to inquiries regarding availability of rooms, rates and accommodations
- Operated office equipment such as computers, printers, copiers and scanners efficiently
- Handled multiple check-ins and checkouts simultaneously while remaining calm under pressure
- Responded to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolved customer complaints and issues efficiently, documenting interactions and solutions
- Maintained up-to-date knowledge of products, services, and company policies
- Processed orders, returns, and exchanges as needed
- Collaborated with other departments to enhance customer satisfaction
- Gathered customer feedback to identify areas for improvement
- Assisted in training new team members and contributing to team goals
Front desk/Sales associate
Willis Furniture
11.2023 - 04.2024
- Greeted and engaged customers, understanding their needs and preferences
- Provided advice on furniture selection, styles, and materials
- Demonstrated product features and benefits, including proper care and maintenance
- Assisted customers with processing sales transactions and financing options
- Maintained a clean and organized sales floor, ensuring displays are attractive and well-stocked
- Stayed informed about new products, promotions, and market trends
Education
High School Diploma -
Coldspring Oakhurst High School
Coldspring, TX05.2023
Skills
- Communication
- Self-motivation
- Time Management
- Adaptability
- Attention to Detail
- Customer Service
- Problem Solving
Timeline
Customer Service Representative
Pawtown Pet Boarding
12.2024 - Current
Front Desk Staff Member
Dogs Day Inn
06.2024 - 10.2024
Front desk/Sales associate
Willis Furniture
11.2023 - 04.2024
High School Diploma -
Coldspring Oakhurst High School
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