Emily Munoz
Ottawa,ON
Summary
Experienced server and hostess with a passion for providing exceptional customer service. Skilled in multitasking, communication, and problem-solving in fast-paced environments. Proven ability to work collaboratively in a team and deliver excellent dining experiences. Seeking to contribute my skills and enthusiasm to a dynamic restaurant team.
Overview
2
2
years of professional experience
Work History
Server
Casa Mexico
2023.05 - Current
- Providing excellent customer service, including greeting customers, taking orders, and addressing any concerns or complaints promptly and professionally.
- Familiarity with themenu, including ingredients, preparation methods, and any special offers or promotions
- Ability to manage multiple tasks simultaneously, such as taking orders, serving food and drinks, and attending to customer needs.
Sales Associate
Whole Foods Market Inc
2023.01 - 2023.04
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Set up new sales displays each week with fresh merchandise.
Server and Hostess
Noddles Panini
2022.10 - 2023.03
- Paying close attention to detail to ensure orders are accurate, tables are set correctly, and the dining area is clean and organized
- Recommending additional items or upgrades to enhance the customer experience and increase sales.
Call Center Representative
Konecta
2021.11 - 2022.09
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Business
Algonquin College
Ottawa, ON12.2023
Skills
- Customer service
- Menu presentation
- Food inspection
- Order Management
- Food Safety Standards
- Multitasking
- Communication
- Teamwork
- Time Management
- Conflict resolution
- Upselling
- Problem-solving
Timeline
Server
Casa Mexico
2023.05 - Current
Sales Associate
Whole Foods Market Inc
2023.01 - 2023.04
Server and Hostess
Noddles Panini
2022.10 - 2023.03
Call Center Representative
Konecta
2021.11 - 2022.09
Bachelor of Arts - Business
Algonquin College
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