Summary
Overview
Work History
Education
Skills
Competitive slow pitch softball
Work Availability
Quote
Timeline
Bartender
Emily Murphy

Emily Murphy

Carmichael,CALIFORNIA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Playing softball In college and continuing to play has taught my mind the ultimate meaning of a team and how to be a leader. I'm great at time management and pushing myself to get better at anything I do.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Server /Bartender

Smokey Oaks Tavern
Carmichael, CA
06.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.

Customer Service Representative

Tacticon Armament
Rancho Cordova, CA
05.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Server/bartender

Mikuni Kaizen
Roseville, CA
06.2017 - 03.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Education

Associate of Arts - Criminology

Sacramento City College
Sacramento, CA
08.2020 - Current

Skills

    Food and beverage pairings

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Competitive slow pitch softball

I started playing softball as a four year old and it molded me into the worker I am today. I still play because I love the feeling of being a part of a team. High intensely environments make me thrive and I learned always to take constructural criticism as a chance to learn.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Server /Bartender

Smokey Oaks Tavern
06.2022 - Current

Customer Service Representative

Tacticon Armament
05.2022 - Current

Associate of Arts - Criminology

Sacramento City College
08.2020 - Current

Server/bartender

Mikuni Kaizen
06.2017 - 03.2022

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Emily Murphy