Emily Nalley
Santa Cruz,CA
Summary
Motivational leader and problem-solver skilled in team building and customer service. Proven ability to step into roles and drive company success through rapid implementation of positive changes. Expertise in training, monitoring, and morale-building techniques to maximize engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Lady Ann Victorian Inn
Arcata, CA
07.2023 - 04.2024
- Oversaw phone management and room assignments for guests
- Maintained hygiene standards and successfully completed the turnover of up to six rooms per day within a three-hour timeframe.
- Cooked and served different types of breakfasts at the requests of guests.
Professional House Cleaner
Ambers Property Management
Arcata, CA
07.2023 - 04.2024
- Successfully completed full cleaning and turnover of sizeable rental properties with a turnaround time of six hours
- Effectively managed delegation of responsibilities among team members, enabling the successful and punctual completion of cleaning activities for as many as 11 properties in just 24 hours.
- Maintained availability for immediate response to customer issues, guaranteeing satisfaction.
Dance Instructor
Trillium Dance Studios
Arcata, CA
09.2021 - 06.2022
- Created engaging ballet lesson plans for children aged 4 to 13, ensuring their entertainment and ongoing interest in the subject.
- Built self-assurance in young ballerinas for enhanced on-stage readiness
- Established and maintained open lines of communication with parents, fellow instructors, and students to foster relationships
Swim Instructor
Humboldt Swim Club
Arcata, CA
06.2018 - 08.2018
- Demonstrated proficiency in identifying and resolving a wide range of technical issues.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Developed strategies for challenging behaviors exhibited by students during lessons.
Education
Some College (No Degree) - History
Cabrillo College
Aptos, CASome College (No Degree) - History
College of The Redwoods
Eureka, CASome College (No Degree) - Phycology
UC Davis
DavisHigh School Diploma -
Arcata High School
Arcata, CASkills
- Project Management
- Professional Appearance
- Organizational abilities
- Guest Relations
- Safety awareness
- Positive Reinforcement
Timeline
Manager
Lady Ann Victorian Inn
07.2023 - 04.2024
Professional House Cleaner
Ambers Property Management
07.2023 - 04.2024
Dance Instructor
Trillium Dance Studios
09.2021 - 06.2022
Swim Instructor
Humboldt Swim Club
06.2018 - 08.2018
Some College (No Degree) - History
Cabrillo College
Some College (No Degree) - History
College of The Redwoods
Some College (No Degree) - Phycology
UC Davis
High School Diploma -
Arcata High School
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