Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Neirby

Austin,USA

Summary

Compassionate and reliable Direct Support Professional with a year and a half of experience providing person-centered care to individuals with developmental disabilities. Seeking to bring my dedication, empathy, and hands-on support skills to a new company closer to my home, and continue making a positive impact on clients’ daily lives.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

Designing Dreams
Shakopee, Minnesota
04.2024 - Current
  • Supported client with daily living activities to promote community engagement.
  • Provided 24-hour assistance and supervision for client’s safety and well-being.
  • Managed chore lists each shift, ensuring completion of essential tasks.
  • Delivered meals to elderly individuals through Meals on Wheels program.
  • Planned daily outings to various recreational locations, such as zoos and aquariums.
  • Facilitated transportation to necessary appointments to ensure access to services.
  • Encouraged exploration of new activities to foster personal growth and independence.

Registered Cottage Baker

Butter Than Ever Bakery
Le Center, Minnesota
05.2023 - 03.2024
  • Established a dedicated kitchen for a royal icing cookie business.
  • Developed a loyal clientele through effective communication via texts and phone calls.
  • Engaged with new customers to understand their preferences and families.
  • Contributed to memorable special occasions by providing custom cookie orders.
  • Fulfilled, packaged, and delivered cookie orders in a timely manner.

Homemaker

Myself
Le Center, Minnesota
05.2020 - 02.2024
  • Maintained organized household environment during parental leave starting May 2020.
  • Supported family by managing home responsibilities while partner worked.

Office Coordinator/Shift Lead

Muddy Paws Resort
Faribault, Minnesota
08.2016 - 05.2020
  • Progressed from dog handler and kennel hand to shift lead in company.
  • Coordinated daily office operations to ensure smooth workflow at the pet resort.
  • Managed scheduling for staff and client appointments in a busy environment.
  • Assisted with inventory management for pet supplies and equipment.
  • Maintained communication with clients via phone, email, and in-person interactions.
  • Followed up with customer inquiries via phone or email promptly.
  • Assisted with special projects as requested from time-to-time by management team.
  • Fed, watered, and maintained cleanliness of dog kennels as kennel hand.
  • Led up to 10 staff and managed care for 10 to 200 dogs as shift lead.
  • Greeted customers, administered medication, and performed basic grooming tasks.
  • Captured photographs of dogs and managed company's Facebook page.

Sales Associate

Gap Inc.
Medford, Minnesota
10.2017 - 06.2018
  • Welcomed customers upon store entry and addressed inquiries during shopping.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained visual merchandising standards to enhance store presentation.
  • Assisted customers with product selection and styling advice.
  • Collaborated with team members to manage inventory levels effectively.
  • Delivered exceptional customer service to foster a welcoming environment.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained store organization and cleanliness to enhance customer experience.
  • Arrived early on shipment days to conduct inventory checks and sort products.

Education

Certificate - Early Childhood Education

South Central College
Faribault
05-2021

Associate of Arts - Generals

South Central College
Faribault
05-2020

Skills

  • Management and Leadership
  • Sales Expertise
  • Effective Communication
  • Customer relationship management
  • Multitasking and organization
  • Adaptability and flexibility

References

References available upon request.

Timeline

Direct Support Professional

Designing Dreams
04.2024 - Current

Registered Cottage Baker

Butter Than Ever Bakery
05.2023 - 03.2024

Homemaker

Myself
05.2020 - 02.2024

Sales Associate

Gap Inc.
10.2017 - 06.2018

Office Coordinator/Shift Lead

Muddy Paws Resort
08.2016 - 05.2020

Certificate - Early Childhood Education

South Central College

Associate of Arts - Generals

South Central College

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