Emily Neyra
Keller
Summary
Professional logistics manager with proven track record in optimizing outbound operations. Adept at supervising teams, improving workflow efficiencies, and ensuring timely deliveries. Strong communication, problem-solving, and leadership skills. Known for adaptability and commitment to achieving Cardinal Health Standards.
Overview
9
9
years of professional experience
Work History
Outbound Operations Supervisor
Cardinal Health, Pharmacy Solutions
06.2023 - Current
- Assisted in the development and execution of contingency plans for unexpected events, such as labor shortages or IT issues, ensuring minimal disruption to outbound operations.
- Contributed to the successful achievement of company-wide goals by supporting cross-functional initiatives aimed at boosting efficiency, driving innovation, and enhancing customer satisfaction.
- Enhanced overall team performance by recognizing individual achievements and promoting a culture of continuous improvement within the workplace.
- Participated in regular meetings with senior management to discuss departmental progress, share insights on operational challenges, and propose solutions for continued growth and improvement.
- Optimized resource utilization by identifying areas for cost reduction and implementing efficient labor management practices.
- Conducted thorough analyses of operational metrics data to identify trends, pinpoint bottlenecks in workflows, and devise targeted solutions to enhance overall performance.
Broker Sales Manager
Nations Insurance Solutions
03.2016 - 01.2025
- Met with members to understand goals and recommend solutions to fit specific needs.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- The medicare and health arena changes every year! Therefore, as an agent I maintain and up-date license' and certifications on a yearly basis. This ensures that clients receive the most accurate information to make informed decisions about multiple products and varying levels of benefits within each plan.
- Enhanced brokerage reputation, consistently delivering exceptional client service, education and transparent communication. We have a yearly calendar of events, where we engage in with our community - with different organizations, senior centers and facilities. We develop activities and events specific to each facility. All is done on a voluntary basis and through the assistance of sponsoring vendors with which we have fostered relationships with!
- Recruited and mentored agents for the agency. Oversaw the contracting, education and development of each agent!
Runner Lead/Quality Assurance
Sam’s Club Distribution
03.2020 - 06.2023
- Conducted regular performance evaluations for QA team members, setting clear expectations and goals for professional development.
- Reviewed test plans created by junior team members, providing constructive feedback and guidance on how to improve documentation quality.
- Influenced positive organizational change by advocating for best practices in quality assurance methodologies and tools within the company culture.
- Conducted risk assessments to proactively address potential issues before they impacted product quality or deadlines.
- Developed training materials for new hires, ensuring consistent onboarding experiences for all members of the QA team.
- Ensured compliance with industry regulations through comprehensive audits and evaluations of QA systems.
Education
Tarrant County College
Licensed Life & Health Insurance Agent
Kaplan College
Skills
- Leadership
- Operations Management
- Budget Planning
- Communication
- Problem-solving
- Conflict Resolution
- Lean principles
- Employee engagement
- Customer service
Accomplishments
- Collaborated with a team of 12 in the development of Refrigerated Big Blue Project.
- 2024 Graduate of North Texas Chamber of Commerce Leadership Program.
- Recipient of Judge Tim O'Hare Community Pilar Recognition.
- 2025 Graduate of Six Sigma Lean of Cardinal Health
- Cardinal Health Labor Management Champion
- Best-In-Class Mission Driven Award of Cardinal Health
Languages
Spanish
Native or Bilingual
Timeline
Outbound Operations Supervisor
Cardinal Health, Pharmacy Solutions
06.2023 - Current
Runner Lead/Quality Assurance
Sam’s Club Distribution
03.2020 - 06.2023
Broker Sales Manager
Nations Insurance Solutions
03.2016 - 01.2025
Licensed Life & Health Insurance Agent
Kaplan College
Tarrant County College
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