Felix MENDOZA
Harlingen,TX
Summary
Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Overview
26
26
years of professional experience
Work History
Outbound Operations Supervisor
ABF FREIGHT
La Feria, TX
02.2025 - Current
- Oversaw daily outbound operations, ensuring timely dispatch of shipments and adherence to safety protocols.
- Managed logistics coordination, optimizing routes to enhance delivery efficiency and reduce transportation costs.
- Trained and mentored team members, fostering a culture of continuous improvement and operational excellence.
- Implemented process improvements that streamlined inventory management, reducing errors and increasing order accuracy.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Contributed to the successful achievement of company-wide goals by supporting cross-functional initiatives aimed at boosting efficiency, driving innovation, and enhancing customer satisfaction.
- Reduced order processing times through close monitoring of staff performance and providing constructive feedback for improvement.
- Optimized resource utilization by identifying areas for cost reduction and implementing efficient labor management practices.
- Participated in regular meetings with senior management to discuss departmental progress, share insights on operational challenges, and propose solutions for continued growth and improvement.
Outbound Oper Supervisor
Pathmark Transportation
McAllen, TX
02.2024 - 01.2025
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored team members to improve performance and enhance service delivery.
- Streamlined workflows, optimizing resource allocation for increased operational efficiency.
- Implemented training programs that elevated team knowledge and skill levels across various tasks.
- Analyzed process bottlenecks, proposing solutions to enhance productivity and reduce downtime.
- Developed schedules that balanced workload demands and maximized staff utilization effectively.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Operations Manager
IBS LOGISTICS
HARLINGEN, TX
01.2020 - 11.2023
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
SALES MANAGER
FREIGHT CENTRAL LOGISTICS
HARLINGEN, TX
03.2012 - 08.2019
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Maintained professional network of potential clients and business opportunities.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Prospected for new business using databases and other strategies to generate sales.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
SALES MANAGER
SEKO Logistics
McAllen, TX
02.2007 - 10.2011
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Used change methodologies to increase sales and led projects for increased productivity.
- Gained market share in new sales performance through aggressive team training.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Operations Supervisor
Roadway Express
Brownsville, TX
01.2000 - 01.2007
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Ensured compliance with all safety regulations in the workplace.
- Trained, mentored and motivated employees to maximize team productivity.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Monitored staff performance and provided feedback for improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Education
CERTIFICATE - Data Processing Technology
Vanguard Institute of Technology
Harlingen, TX06-1994
High School Diploma -
Harlingen High School
Harlingen, TX05-1993
Skills
- Business Planning
- Business Development
- Contract Management
- Customer Retention
- Workflow Optimization
- Process Improvement
- Performance Monitoring
- Customer Service
- Performance Reporting
- Logistics Oversight
- Operations Monitoring
- Goal Setting
- Customer Relationship Management (CRM)
- Fluent in English/Spanish
- Warehouse Operations
- Operations Oversight
- Consultative Sales
- Negotiations Expert
- Troubleshooting and Problem Solving
- Team Building/Leadership
- Supply Chain Management
- Logistics Management
- Negotiation
- Strategic Partnerships
- Problem-Solving
- Client Relations
- Sales Presentations
- Performance Evaluations
- Decision-Making
- Management
- Employee Motivation
- Contract Negotiation
- Sales Background
- Team Leadership
- Client Relationships
- Operations Management
Affiliations
- Hobbies: Drag racing, golf, playing pool, exercising, hiking, karaoke, and attending my son's track meets and basketball games.
Accomplishments
- Have been recongized for exceeding operational and sales goals with every logistics company I have worked for. I was promoted to supervisor within the first year at Roadway which was my first logistics job. My experience and ability to build strong business relationships are the 2 major ingredients for my success.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Education and Training
other,other
Timeline
Outbound Operations Supervisor
ABF FREIGHT
02.2025 - Current
Outbound Oper Supervisor
Pathmark Transportation
02.2024 - 01.2025
Operations Manager
IBS LOGISTICS
01.2020 - 11.2023
SALES MANAGER
FREIGHT CENTRAL LOGISTICS
03.2012 - 08.2019
SALES MANAGER
SEKO Logistics
02.2007 - 10.2011
Operations Supervisor
Roadway Express
01.2000 - 01.2007
High School Diploma -
Harlingen High School
CERTIFICATE - Data Processing Technology
Vanguard Institute of Technology