Emily Nguyen
Arlington,TX
Summary
Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
04.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
CVS Pharmacy
02.2022 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume pharmacy environment.
Pharmacy Technician
Wal-Mart Pharmacy
10.2020 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles in computer to include current information such as medications and insurance details.
Education
Associate of Science - Biology
The University of Texas At Arlington
Arlington, TX12.2025
High School Diploma -
Cypress Woods High School
Cypress, TX06.2020
Skills
- Assisting Pharmacists
- Manual and Automated Medication Dispensing
- Patient Education
- Quality Assurance and Control
- Stocking Shelves
- Medicare and Medicaid Processes
- Team Collaboration
- Pharmacy Records Management
- Patient Confidentiality
- Microsoft Office
- Microsoft Excel
- Payment Processing
Certification
- CPhT - Certified Pharmacy Technician
Languages
Vietnamese
Native or Bilingual
Timeline
Pharmacy Technician
Walmart
04.2023 - Current
Pharmacy Technician
CVS Pharmacy
02.2022 - 10.2022
Pharmacy Technician
Wal-Mart Pharmacy
10.2020 - 08.2021
Associate of Science - Biology
The University of Texas At Arlington
High School Diploma -
Cypress Woods High School