Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Work Availability
Timeline
Generic
E Nielsen

E Nielsen

Student/locksmithing
Centennial,CO

Summary

Energetic Customer Service Representative with a proven track record at Iconic Results. Recognized for problem-solving abilities and strong teamwork. Skilled in snow removal and job site safety. Highly capable of working independently and eager to learn.

Overview

2
2
years of professional experience

Work History

Laborer - Snow Removal

Red Beard Trucking
Littleton, CO
11.2021 - 02.2022
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used a variety of hand and power tools to complete tasks.
  • Shoveled snow for 8-12 hours.
  • Maintained a positive attitude.

Customer Service Representative

Iconic Results
Phoenix, AZ
03.2020 - 12.2020
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service by leveraging extensive product knowledge.
  • Developed customer service training processes.
  • Followed up with customers after sales to assess satisfaction and resolve concerns.
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs and regulations.
  • Worked with sales team to reach targets.
  • Gained customer trust through professional demeanor.
  • Met with existing customers to review services and expand opportunities.
  • Monitored service after sale and implemented quick resolutions.
  • Achieved or exceeded sales quotas.

Education

Certificate - Locksmith

Stratford Career Institute
08.2026

Medical Assistant Coursework - undefined

Everest College
05.2007

Skills

  • Willingness to learn
  • Job site organization
  • Team collaboration
  • Colorado Driver's license
  • Repetitive work
  • Job site safety
  • Snow removal
  • Safety awareness
  • Tool retrieval
  • Safety procedures
  • Verbal and written communication
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and reliable

Accomplishments

Acquired over 20 certificates while incarcerated at Perryville DOC Arizona. I've learned a lot and turned the setback into a comeback!!

Personal Information

Driving License: Colorado Driver's license

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Laborer - Snow Removal

Red Beard Trucking
11.2021 - 02.2022

Customer Service Representative

Iconic Results
03.2020 - 12.2020

Certificate - Locksmith

Stratford Career Institute

Medical Assistant Coursework - undefined

Everest College