Emily Nordstrom
Seattle,WA
Summary
Clinical services professional with history of supporting patient care and healthcare teams. Known for reliability and adaptability in dynamic environments. Collaborative team player focused on achieving optimal outcomes with strong analytical and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Clinical Services Representative
Virginia Mason
Bellevue, WA
03.2024 - Current
- Identifying and assessing patient needs
- Provide clerical and customer service support for a clinical department, answer all incoming calls and supports other department wide clinic functions
- Arranges associated clinical, diagnostic and laboratory services
- Directing patients to appropriate providers for other health care issues
- Increased patient satisfaction by providing empathetic support and addressing concerns in a timely manner.
Home Health Aide
Private Duty Care
Seattle, WA
09.2021 - 11.2023
- Maintained a safe, secure, and healthy environment
- Provided medication reminders and assisted with activities of daily living – personal hygiene, mobility, and feeding
- Handled light housekeeping duties, prepared meals, scheduled appointments, and transported to appointments
- Ensured confidentiality and privacy standards of protected health information
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Full Time Student
Ultimate Medical Academy
Seattle, WA
10.2020 - 07.2021
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations
- Collaborated on group projects to complete professional deliverables.
- Utilized professor office hours to clarify topics needing elaboration.
Logistics Order Processor
Target
Liberty, MO
11.2014 - 01.2016
- Trained employees on company policies and job procedures
- Managed a team of 10+ employees and processed items for shipments
- Scheduled and verified shipping records, handle questions and concerns of shipping shortages and overages and addresses problems with inventory control
- Oversaw day-to-day operations of finished goods and raw material warehouse while cooperating with a staff of approximately 38 with four direct reports
- Developed specific warehousing requirements based on strategic plans and customer expectations; designed the appropriate warehousing solution that incorporates logistics best practices
Medication Technician / Certified Nursing Assistant
Merrill Gardens
Mill Creek, WA
04.2012 - 03.2013
- Assisted with activities of daily living - personal hygiene, mobility, and feeding
- Performed services in a timely and professional manner
- Documented and reported changes in patient habits, condition, and activities
- Supported needs of 50+ residents under long-term care.
Phlebotomist
Whidbey General Hospital
Coupeville, WA
04.2010 - 03.2011
- Collaborated with Emergency Room, Medical Surge Ward, and various clinics to organize conduct medical blood testing and transfusions
- Documented specimens collected and maintained infection-control through transportation and disposal of contaminants in accordance with applicable laws, standards, and policies
- Acquired high patient satisfaction through trust to minimize discomfort of medical procedures
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Education
Bachelor of Science - Healthcare Administration
Pima Medical Institute
Phoenix, AZ01.2019
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL07.2021
Skills
- Medical billing and coding
- Office administration
- Computer skills
- Data entry
- Customer service
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Database entry
- Dedicated team player
- Filing and data archiving
Timeline
Clinical Services Representative
Virginia Mason
03.2024 - Current
Home Health Aide
Private Duty Care
09.2021 - 11.2023
Full Time Student
Ultimate Medical Academy
10.2020 - 07.2021
Logistics Order Processor
Target
11.2014 - 01.2016
Medication Technician / Certified Nursing Assistant
Merrill Gardens
04.2012 - 03.2013
Phlebotomist
Whidbey General Hospital
04.2010 - 03.2011
Bachelor of Science - Healthcare Administration
Pima Medical Institute
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy
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