Emily Ochoa
Cleveland,Texas
Summary
As a detail-oriented team player with strong organizational skills, I possess the ability to effectively manage multiple projects simultaneously with a high degree of accuracy. Thriving in fast-paced environments, I excel in overcoming challenges and am dedicated to continuous learning and adaptability. With a strategic mind-set and a commitment to delivering high-quality work, I am passionate about driving success and achieving excellence in all endeavors.
Overview
5
5
years of professional experience
Work History
Waitress
The Gooses Acre
10.2021 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress
Fajita Jacks
03.2021 - 10.2021
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Sales Associate
James Avery
01.2019 - 09.2019
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Lone Star College System
Montgomery, TXHigh School Diploma -
Splendora High School
Splendora, TX06.2017
Skills
- Customer Service
- High-volume dining
- Guest Relations Management
- Complex Problem-Solving
- Point of sale operation
- Handling Complaints
- Adaptability
- Time Management
- Leadership
Timeline
Waitress
The Gooses Acre
10.2021 - Current
Waitress
Fajita Jacks
03.2021 - 10.2021
Sales Associate
James Avery
01.2019 - 09.2019
Lone Star College System
High School Diploma -
Splendora High School
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