Emily Olcott
C&S Cousins LLC
Pittsburgh,Pennsylvania
5
years of professional experience
Goal-oriented professional skilled in project management and client engagement. Proven ability to foster team collaboration and proactively address challenges, enhancing project efficiency and client satisfaction. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly trainable, adaptable, and committed to team success.
I am moving to Colorado for a new start and so that I can experience a quieter, more "peaceful" lifestyle. I feel Pittsburgh does not have many growth opportunities left for me and I prioritize a healthy life/work balance.
Work History
Project Manager
1 Year- Coordinated project timelines and deliverables to ensure on-time completion.
- Developed comprehensive project plans outlining scope, goals, and resources needed.
- Managed cross-functional teams to enhance collaboration and efficiency in project execution.
- Implemented risk management strategies to identify potential project challenges proactively.
- Facilitated regular status meetings to communicate progress and address project challenges proactively.
- Established strong relationships with clients, enhancing communication and collaboration throughout project lifecycle.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Handled all customer contact for roofing, siding, deck, outdoor space, and concrete projects from the date it was sold until the job was produced.
Paralegal Student Assistant
6 Months- Worked as a part-time paralegal assistant while getting my paralegal certificate through CCAC.
- Conducted legal research to support case preparation and documentation.
- Reviewed medical records daily while respecting HIPAA laws.
- Drafted and reviewed legal documents, ensuring compliance with firm standards.
- Assisted attorneys in trial preparation by organizing case files and exhibits.
- Managed client communications, providing updates on case progress and inquiries.
- Performed jury research for the plaintiffs of potential jurors in a significant personal injury case.
- Prepared summaries of depositions, interrogatories, and other discovery materials.
- Participated in continuing education opportunities, enhancing skills and knowledge necessary for top-quality paralegal work.
Prep Cook
9 Months- Prepared ingredients according to standardized recipes for timely service delivery.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Assisted chefs in food preparation tasks, enhancing overall kitchen efficiency.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Monitored cooking times and temperatures to guarantee food safety and quality standards were met.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Helped develop new seasonal menu items to maintain a fresh palette.
- Opened our outdoor kitchen/sports bar and doubled as a lunch cook working grill, flat top, and fry alone.
Lead Line Cook
1 Year 5 Months- Trained and mentored junior cooks, enhancing team efficiency and skill development.
- Helped develop new menu items, incorporating seasonal ingredients to elevate guest experience.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Proficient on pantry, grill, saute, and middle.
- Streamlined cooking processes, improving workflow and reducing meal preparation time.
- Produced high-quality meals in a high-volume restaurant while maintaining timeliness and proper meat temperatures.
- Proficient understanding of cross contamination, FIFO, and sanitary station requirements.
- Displayed proficient knife skills to speed up prep and keep cuts of herbs, vegetables, and meat consistent.
Catering Supervisor
1 Year- Supervised daily catering operations, ensuring high-quality food service delivery.
- Coordinated staff schedules to optimize service coverage and efficiency.
- Trained new team members on food safety protocols and catering procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Assisted in menu planning, incorporating seasonal ingredients and dietary restrictions.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation standards.
- Resolved customer inquiries promptly, maintaining a positive dining experience for guests.
- Managed high-end catering events for concerts, sports events, and PITT alumni events
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Monitored cash going through bars and finalized/signed end of night counts.
Retail Customer Service Specialist
1 Year 4 Months- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and accurate stock representation on sales floor.
- Trained new team members on customer engagement techniques and operational procedures for improved performance.
- Analyzed sales data to identify trends, optimizing product placement and promotional strategies within store layout.
- Answered any questions employees may have such as how to open/close a register, return a product, put an item on hold, etc.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Server
10 Months- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times for guests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma
- 3.8 GPA
- National Honor's Society Member
- Ranked in Top 21% of class - graduating roughly 1300 students
Skills
Project management
Project scheduling
Client relations
Time management
Adaptable
Goal oriented
Team collaboration
Timeline
Project Manager
C&S Cousins LLC
07.2025 - CurrentRead More
Paralegal Student Assistant
Edgar Snyder & Associates, Law Firm
07.2025 - 01.2026Read More
Prep Cook
The Abbey on Butler Street
07.2024 - 04.2025Read More
Lead Line Cook
Casbah - Mediterranean Kitchen & Wine Bar
02.2023 - 07.2024Read More
Catering Supervisor
Chartwells Catering
12.2022 - 12.2023Read More
Retail Customer Service Specialist
Dicks Sporting Goods
05.2021 - 09.2022Read More
Server
Plaza Azteca
01.2021 - 11.2021Read More
North Allegheny Senior High School
High School Diploma
Read More