EMILY OLSEN
Green Bay,WI
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of customer service. Aiming to leverage my skills to successfully fill the inside sales role at your company.
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
First Impressions Pediatric Dental
04.2024 - Current
- Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
- Coordinated communication between dental staff and patients, improving service delivery and satisfaction.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance with regulations.
- Developed training materials for new administrative staff, fostering a collaborative learning environment.
PATIENT SERVICE REPRESENTATIVE
Prevea Health
06.2014 - 04.2024
- Assists with check in/out and assists them with referral processing and scheduling process.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
- Establish and maintains effective working relationships with physicians, staff and other departments.
- Assists in compilation of data for regular and special reports as requested by the Site Administrator and other management personnel.
- Performs any and all duties as directed by management.
NEURODIAGNOSTIC TECH
Prevea Health
06.2017 - 05.2020
- Measure patients' body parts and mark locations where electrodes are to be placed.
- Conduct tests or studies such as electroencephalography (EEG), polysomnography (PSG), nerve conduction studies (NCS), electromyography (EMG), and intraoperative monitoring (IOM).
- Explain testing procedures to patients, answering questions or reassuring patients as needed.
- Summarize technical data to assist physicians to diagnose brain, sleep, or nervous system disorders.
Education
Medical Coding - Heathcare
Rasmussen University
Wisconsin05-2026
Associate of Science -
IOHS Neurodiagnostic
07-2018
Associates degree - health care business services
12-2014
Skills
- CPR certified
- Microsoft experience
- Good communication skills
- Quality customer service
- Works well in fast paced environments
- Profeional
- Personnel
- Teamwork
- Phone etiquette
Certification
- Electroencephalographic (EEG) technician
- CPR
Timeline
Administrative Coordinator
First Impressions Pediatric Dental
04.2024 - Current
NEURODIAGNOSTIC TECH
Prevea Health
06.2017 - 05.2020
PATIENT SERVICE REPRESENTATIVE
Prevea Health
06.2014 - 04.2024
Associates degree - health care business services
Medical Coding - Heathcare
Rasmussen University
Associate of Science -
IOHS Neurodiagnostic