Year of professional experience
Emily Olson
COLORADO SPRINGS,CO
Summary
With starting off in the customer service industry from sales to service for the last 8 years, it was time to change profession and use communication and caretaking skills on a new level. Now a Spirited Dog Walker, and an exceptional Pet Caretaker with hands-on experience walking dogs, caring for all diverse types of pets, ensuring safety and creating enrichment that provides mental and physical stimulation. Driven to customize walks and services to meet clients' expectations and needs. High-energy with outstanding stamina needed to work with several types of dogs over extended periods. Known for providing exceptional care and being trustworthy with clients and pets.
Overview
10
10
Work History
Dog Walker/Pet Caretake
Colorado Paws Pack
11.2023 - Current
- Increased client satisfaction by providing timely and attentive care for their pets.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Provided overnight care for pets during owners'' vacations or business trips while maintaining routine schedules seamlessly.
- Managed 20 different dogs and cats.
Server
Garden Of The Gods Resort
11.2022 - 10.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Assisted in training 5 new hires, providing guidance on restaurant standards and best practices.
Server
The Melting Pot
11.2021 - 08.2022
- Successfully paced multiple tables through 4 course meals over 2-hour period.
- Arranged and prepared tables for guests to offer memorable experiences.
- Thoroughly explained menu items and substitutes for allergies.
- Created memorable experiences through excellent service.
- Calmly handle difficult guests and diffused problems.
- Expressed great food/alcohol/beer/wine knowledge to guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Veterinary Technician
Pikes Peak Community College
Colorado Springs, CO01.2026
Skills
- Proactive Customer Service
- Multitasking Abilities
- Medication Administration
- Pet Care
- Basic Animal Care
- Honest and Trustworthy
- Excellent Communication
- Patience and Calmness
- Animal Empathy
- Canine behavior understanding
- Dog Handling
- Human and Animal Safety
- Animal Behavior Education
- Dependable and Responsible
Timeline
Dog Walker/Pet Caretake
Colorado Paws Pack
11.2023 - Current
Server
Garden Of The Gods Resort
11.2022 - 10.2023
Server
The Melting Pot
11.2021 - 08.2022
No Degree - Veterinary Technician
Pikes Peak Community College
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