Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Ortega

Houston,Texas

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

HEB Grocery Store
09.2020 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and customer's needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Education

Bachelor of Science - Data Science

University of Houston - Downtown
Houston, TX
05.2025

Skills

  • Customer Service
  • Excel
  • Problem-solving abilities
  • R Programming
  • Customer Relations
  • Python Programming
  • Computer Proficiency
  • Some SQL
  • Microsoft Office
  • Machine Learning

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

HEB Grocery Store
09.2020 - Current

Bachelor of Science - Data Science

University of Houston - Downtown

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Emily Ortega