Emily Ortega
Houston,Texas
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
HEB Grocery Store
09.2020 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and customer's needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Science - Data Science
University of Houston - Downtown
Houston, TX05.2025
Skills
- Customer Service
- Excel
- Problem-solving abilities
- R Programming
- Customer Relations
- Python Programming
- Computer Proficiency
- Some SQL
- Microsoft Office
- Machine Learning
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
HEB Grocery Store
09.2020 - Current
Bachelor of Science - Data Science
University of Houston - Downtown