Emily Ortega
Mission Viejo,US
Summary
Customer Service professional with over 3 years of experience in enhancing customer satisfaction and loyalty through precise transaction management and effective problem resolution. Proficient in utilizing POS systems and Microsoft Office for accurate financial reporting and maintaining operational integrity. Skilled in analyzing customer feedback to drive service improvements and optimize store operations, contributing to increased efficiency and engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Kroger
Knoxville, TN
02.2022 - 05.2025
- Address customer inquiries, ensuring satisfaction and fostering loyalty.
- Execute daily financial tasks, verifying sales accuracy and maintaining records.
- Handle complaints professionally, enhancing customer experience.
- Manage transactions with precision, utilizing point-of-sale systems.
- Provide product information via phone, aiding in customer decisions.
- Streamlined cash handling processes, ensuring accurate financial reporting and minimizing discrepancies during daily reconciliations.
- Fostered a welcoming environment, enhancing customer satisfaction through attentive service and proactive problem resolution.
- Analyzed customer feedback to identify trends, facilitating improvements in service delivery and product offerings.
- Coordinated with team members to optimize store operations, leading to noticeable increases in efficiency and customer engagement.
- Maintained precise transaction records using the POS system, contributing to overall financial accuracy and operational integrity.
- Streamlined cash handling processes, enhancing financial accuracy and minimizing discrepancies during daily reconciliations.
Crew Member
Little Caesars Pizza
Knoxville, TN
10.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Marketing
Pellissippi State Community College
Knoxville, TN05.2025
Skills
- Bookkeeping (Beginner), Accounting (Beginner), Microsoft Office (Skillful), Time Management (Expert), Customer Service (Expert), POS Systems (Expert), Cash Handling (Expert), Problem Solving (Expert)
Certification
- MICROSOFT OFFICE SPECIALIST CERTIFICATION - Microsoft
- ANTI-MONEY LAUNDERING CERTIFICATION - Financial Institution
LANGUAGES
Spanish (Highly proficient), English (Highly proficient).
Timeline
Customer Service
Kroger
02.2022 - 05.2025
Crew Member
Little Caesars Pizza
10.2020 - 12.2021
Associate of Arts - Marketing
Pellissippi State Community College