Jonathan Ward
Mission Viejo,CA
Summary
Self-motivated and results driven individual with problem solving aptitude, possessing exceptional interpersonal as well as customer service skills, who is searching for a challenging and rewarding career.
Overview
16
16
years of professional experience
Work History
Director of Inside Sales
Consumer Portfolio Services
08.2013 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Special Investigator
USIS
02.2010 - 08.2013
- Performed record searches at law enforcement agencies, courthouses, mental health, financial and educational institutions.
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
- Compiled information gathered from investigations into clear, concise reports that were provided to the government.
- Effectively managed case load in a timely manner while maintaining an emphasis on quality and accuracy.
Public Records Researcher
HireRight Inc.
05.2007 - 02.2010
- Conducted criminal record searches and investigations on applicants seeking employment.
- Knowledge of State and County guidelines to ensure quality and adherence to customer specifications.
- Extensive experience on workers compensations cases.
- Searched computer databases, credit reports, public records or other resources to compile information for investigations.
- Documented information and submitted detailed reports.
Education
Bachelor of Science - Criminal Justice
California State University
Long Beach, CAAssociate in Arts Degree -
Saddleback College
Mission Viejo, CASkills
- Meticulous attention to detail
- Excellent communication skills
- Expert time management
- Self-directed and resourceful
- Project Management
- Problem solving
Accomplishments
- Managed team of 45 staff members.
- Increased department sales by 10% year over year.
- Lead team to originate over $633,000,000 in new loans in 2022.
- Implemented department and company policies and procedures.
Timeline
Director of Inside Sales
Consumer Portfolio Services
08.2013 - Current
Special Investigator
USIS
02.2010 - 08.2013
Public Records Researcher
HireRight Inc.
05.2007 - 02.2010
Bachelor of Science - Criminal Justice
California State University
Associate in Arts Degree -
Saddleback College
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