EMILY PABLOS
956 Brooklet Drive,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Chilis Sever
Brinker Internationl, Chili's Grill & Bar
03.2026 - Current
- Provided exceptional customer service, ensuring positive dining experiences and repeat visits.
- Managed multiple tables efficiently during peak hours, maintaining high productivity and customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu offerings, service protocols, and restaurant systems for improved team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented best practices for sanitation and safety compliance within the dining area for guest well-being.
- Assisted in inventory management by tracking supplies and placing orders to minimize shortages.
- Resolved customer complaints promptly, enhancing guest loyalty through effective problem-solving skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
H&R Block
01.2026 - 03.2026
- Served as the first point of contact for clients, providing a warm and professional welcome.
- Coordinated a high-volume schedule, client meetings and maintained itineraries.
- Increased client satisfaction scores through proactive problem-solving and personalized service.
- Managed all administrative tasks, including record keeping, data entry, and responding to client calls and emails.
- Achieved or surpassed performance targets for customer satisfaction and company objectives.
Restaurant Server
Ocean House Restaurant
04.2024 - 10.2025
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Server Manager
Farinella Bakery
06.2022 - 02.2024
- Entered in the company as a server exceeded expectations and began learning all aspects of the restaurant.
- Quality customer service in an upscale restaurant
- Promoted within a year (supervisor in training)
- Managing time keeping, restock orders, inventory inspections, ensuring food safety and quality control.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Food Service Associate
LEGOLAND NY
12.2021 - 06.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Intern
TOUR GCX
03.2019 - 10.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
The Cinema School
The Bronx, NY6 2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Languages
Spanish
Professional Working
Timeline
Chilis Sever
Brinker Internationl, Chili's Grill & Bar
03.2026 - Current
Receptionist
H&R Block
01.2026 - 03.2026
Restaurant Server
Ocean House Restaurant
04.2024 - 10.2025
Server Manager
Farinella Bakery
06.2022 - 02.2024
Food Service Associate
LEGOLAND NY
12.2021 - 06.2022
Intern
TOUR GCX
03.2019 - 10.2019
High School Diploma -
The Cinema School