Emily Packer
Winter Garden
Summary
Dynamic professional with a strong focus on client engagement and effective communication. Adept at onboarding new employees and cultivating a collaborative environment, driving results in customer satisfaction, and operational efficiency. Quick learner, observational, and active listener.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Stoners Pizza Joint
Tampa
07.2023 - 11.2024
- Supervised team during busy shifts to ensure efficient service and operations.
- Trained new staff on proper cash handling and customer service techniques.
- Assisted with scheduling shifts to ensure adequate coverage during peak hours.
- Resolved customer complaints effectively to enhance overall satisfaction experience.
- Collaborated with management on promotional events to drive customer engagement.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Fostered a team-oriented environment to increase morale and productivity.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Ice Cream Scooper
Ben And Jerrys Ice Creams
Winter Garden
06.2022 - 09.2022
- Served ice cream to customers with friendly and attentive service.
- Assisted in preparing ice cream ingredients and toppings for customer orders.
- Operated cash register, processing customer payments accurately and efficiently.
- Made waffle cones and bowls with dangerous equipment
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Offered every guest friendly service and knowledgeable assistance.
Babysitter
Self-employed
Glen Rock
01.2016 - 06.2021
- Prepared and served nutritious meals following dietary guidelines.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Communicated effectively with parents about children's daily activities.
- Developed engaging games and crafts to stimulate creativity and fun.
- Maintaining a positive attitude while being patient and understanding with the children.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Engaging in age-appropriate activities like reading stories or playing games.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Helped complete homework, school projects and chores.
Education
Bachelor of Arts - Communication
University of South Florida
Tampa, FLSkills
- Effective communication
- Creative problem solving
- Peer interaction
- Client engagement
- Strong verbal and written communication
- Data collection
- Parent collaboration
- Problem resolution
- Interpersonal skills
- Active listening
Certification
- psychological first aid (2022-2026)
Timeline
Shift Leader
Stoners Pizza Joint
07.2023 - 11.2024
Ice Cream Scooper
Ben And Jerrys Ice Creams
06.2022 - 09.2022
Babysitter
Self-employed
01.2016 - 06.2021
Bachelor of Arts - Communication
University of South Florida