Emily Padgett
Hillsville,VA
Summary
Results-driven professional with expertise in customer service and client relations. Proven ability to enhance customer experience and ensure satisfaction through effective communication and follow-up.
Experienced with managing both accounts payable and receivable efficiently. Utilizes strong organizational skills to streamline financial processes and ensure timely payments. Track record of accurate reporting and effective vendor communications.
Overview
27
27
years of professional experience
Work History
Sales Agent
Aflac
Galax, VA
09.2025 - Current
- Assisted clients in understanding insurance products and benefits.
- Developed effective sales presentations tailored to client needs.
- Conducted market research to identify potential customer segments.
- Managed client follow-ups to ensure satisfaction and retention.
- Developed strong knowledge of insurance products and services to effectively advise clients.
- Assisted clients in completing applications and understanding coverage options.
- Attended training sessions to stay updated on industry regulations and product changes.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Office Manager
Faith Medical & Wellness Center, LLC
Woodlawn, VA
04.2023 - 08.2025
- Managed daily office operations, ensuring efficient workflow and administrative support.
- Coordinated scheduling for staff and patient appointments, optimizing resource allocation.
- Streamlined billing processes, reducing discrepancies and improving accuracy in financial reporting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Claims Associate
Blue Cross Blue Shield of South Carolina
Myrtle Beach, SC
08.1999 - 03.2023
- Processed claims efficiently, ensuring adherence to company policies and regulatory requirements.
- Analyzed complex claims data to identify discrepancies and resolve issues proactively.
- Collaborated with healthcare providers to gather necessary documentation for claim processing.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Followed up with customers on unresolved issues.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
Associate of Science - Business Administration
Wytheville Community College
Wytheville, VA05-1999
High School Diploma -
Carroll County High School
Hillsville, VA06-1996
Skills
- Customer service
- Customer relations
- Forms processing
- Account servicing
- Time management
- Customer experience enhancement
- Account development
- Client relations
Timeline
Sales Agent
Aflac
09.2025 - Current
Office Manager
Faith Medical & Wellness Center, LLC
04.2023 - 08.2025
Claims Associate
Blue Cross Blue Shield of South Carolina
08.1999 - 03.2023
Associate of Science - Business Administration
Wytheville Community College
High School Diploma -
Carroll County High School