Emily Palencar
The Nottingham Nursing Home
Central Square,NY
1
Certification
5
years of professional experience
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personal and compassionate with strong communication and rapport-building skills. Committed to providing quality individualized patient care and furthering education.
Retail professional with extensive experience in providing top-notch customer service in fast-paced environments. Proven track record of efficiently managing checkout transactions and resolving customer issues promptly. Known for strong teamwork and adaptability to varying customer needs, consistently ensuring positive shopping experience.
Work History
CNA - Certified Nursing Assistant
2 Months- Assisted residents with daily living activities, ensuring comfort and dignity.
- Maintained cleanliness and organization of resident rooms and common areas.
- Educated residents on health maintenance and self-care techniques.
- Documented patient interactions accurately in electronic health records systems.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Cashier/Sales Associate
9 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and ensured satisfaction.
- Resolved customer complaints promptly to enhance shopping experience.
- Implemented improvements in checkout processes, reducing wait times.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to optimize checkout workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
CNA - Certified Nursing Assistant
1 Month- Assisted residents with daily living activities, ensuring comfort and dignity.
- Maintained cleanliness and organization of resident rooms and common areas.
- Educated residents on health maintenance and self-care techniques.
- Documented patient interactions accurately in electronic health records systems.
- Implemented process improvements that enhanced patient satisfaction and care efficiency.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Cashier
2 Years 10 Months- Operated point-of-sale system to facilitate smooth transaction processing.
- Handled cash accurately and balanced registers at the end of each shift.
- Provided customer support by answering questions and resolving concerns.
- Conducted regular stock checks and restocked inventory as needed.
- Trained new staff on operational procedures and customer service expectations.
- Assisted in organizing promotional displays to boost product visibility and sales.
- Helped customers with returns, refunds, and transaction-related issues.
- Stocked, tagged, and arranged merchandise effectively.
- Identified customer needs and suggested products to enhance sales.
- Guided new employees in cashier responsibilities and best practices, contributing to improved team performance.
- Adapted to new POS technologies swiftly, ensuring smooth transitions for staff and customers.
- Offered support to various departments when necessary, demonstrating flexibility in the retail setting.
- Maintained adherence to company policies while processing transactions efficiently.
Education
Nursing - College
Dropped out due to finances
Nursing Assistance - Certified
High school diploma
Upper secondary education
Skills
CPR
Care plans
Retail sales
Vital Signs
Patient care
School clinic experience
Hoyer lift
Basic life support
ADLs
Basic math
Sales
Bathing assistance
Stocking
Cash register
Sterilization
Communication skills
Retail math
Phone etiquette
Cash handling
Catheter care
POS
Customer service
Food Safety
Time management
Compassion and empathy
HIPAA compliance
Attention to detail
Dressing assistance
Feeding assistance
Maintaining confidentiality
Compassionate communication
Patient transfers
Complex Problem-solving
Clinical documentation
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Flexibility and adaptability
Infection control practices
Safety precautions
Certification
- Driver's License
- CNA May 2026 to May 2028
- CNA May 2024 to May 2026
Timeline
CNA - Certified Nursing Assistant
The Nottingham Nursing Home
03.2026 - 05.2026Read More
Cashier/Sales Associate
Walmart
06.2025 - 03.2026Read More
CNA - Certified Nursing Assistant
THE COTTAGES AT GARDEN GROVE
07.2024 - 08.2024Read More
Cashier
Brewerton Pharmacy and Compounding Center
10.2021 - 08.2024Read More
Paul V Moore High School
High school diploma
Read More
Oswego County BOCES
Nursing Assistance from Certified
Read More
Cayuga Community College
Nursing from College
Read More