Emily Passo
Omaha,NE
Summary
Versatile professional with a strong background in reception, administrative support, and client relations. Brings clear communication, scheduling expertise, and careful data entry to every role. Committed to improving efficiency, supporting teams, and delivering excellent service.
Overview
30
30
years of professional experience
Work History
Patient Access Coordinator
Nebraska Spine and Pain Center
Omaha, Nebraska
01.2026 - Current
- Verified insurance coverage and collected demographic information using clinic intake systems.
- Communicated with patients, providers, and payers to resolve access and scheduling questions.
- Answered high-volume phones and routed calls to appropriate clinical team members.
- Explained clinic policies, paperwork, and visit instructions to patients with professionalism.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Coordinated with clinical staff to ensure timely completion of registration process.
Coaching Staff Member
Dream Spirit
Omaha, Nebraska
01.2026 - Current
- Promoted diverse and inclusive culture with team and athletics program.
- Maximized physical talent of team through quality teaching and coaching.
- Coached tumbling athletes at gym through stretching, drills, and safe landing techniques.
- Instructed athletes on body control, balance, and clean skill execution.
- Created positive learning environment by encouraging team spirit and sportsmanship among participants.
- Motivated athletes to push themselves beyond their perceived limits in order to maximize potential.
Cleaning Instructor
Fusion Dance Omaha
Omaha, Nebraska
07.2026 - Current
- Managed classroom flow, transitions, and student behavior during rehearsals.
- Advised students on posture, timing, rhythm, and performance quality.
- Evaluated performance of students and made provisions to meet learning needs.
- Implemented instructional materials and curriculum to meet specific program needs.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Monitored student behavior in order to maintain an effective teaching environment.
- Taught dance technique across ballet, jazz, tap, and hip-hop classes.
Administrative Assistant
Omaha Advisors
Omaha, Nebraska
06.2024 - Current
- Managed scheduling and calendar coordination for executive team, optimizing time management.
- Provided prompt responses to client inquiries, ensuring efficient communication.
- Maintained organized filing systems for physical and electronic documents, ensuring accessibility.
- Collaborated with team members to enhance administrative procedures and practices.
- Answered phone calls and emails, facilitating effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel, maintaining accuracy.
- Composed letters, memos, reports, and presentations as required by management.
- Greeted visitors professionally and directed them to appropriate personnel.
Receptionist
Symphony Pointe
Elkhorn, Nebraska
09.2025 - 01.2026
- Assisted visitors with a warm greeting and professional demeanor.
- Managed multi-line phone system to direct calls efficiently.
- Coordinated meetings and scheduled appointments for staff and clients.
- Maintained organized front desk area for optimal client interactions.
- Handled mail distribution, ensuring prompt delivery to recipients.
- Provided comprehensive information about services to residents and visitors.
- Answered incoming calls, relayed messages, and transferred calls appropriately.
- Executed administrative tasks such as typing letters and data entry.
Dance Instructor
Kitty Lee Dance Studio
Omaha, Nebraska
01.1997 - 06.2025
- Designed engaging dance lesson plans for diverse skill levels.
- Instructed students in various dance styles including ballet and jazz.
- Provided personalized feedback to enhance student performance and technique.
Front Desk Manager
James Harris Salon
Omaha, Nebraska
12.2018 - 01.2022
- Coordinated effective appointment schedules for clients and staff to optimize operations.
- Mentored new front desk staff on established customer service standards.
- Directed daily front desk activities, fostering a welcoming atmosphere.
- Addressed client inquiries efficiently to resolve issues and improve satisfaction.
- Kept precise records of client visits and service history within system.
- Administered guest check-in/check-out procedures, including reservations and payments.
- Performed cashier responsibilities such as balancing accounts and handling discrepancies.
Education
Millard North High School
Omaha, NE05-1996
Skills
- Client relations and support
- Data accuracy and documentation
- Communication effectiveness
- Detail orientation and professionalism
Timeline
Cleaning Instructor
Fusion Dance Omaha
07.2026 - Current
Patient Access Coordinator
Nebraska Spine and Pain Center
01.2026 - Current
Coaching Staff Member
Dream Spirit
01.2026 - Current
Receptionist
Symphony Pointe
09.2025 - 01.2026
Administrative Assistant
Omaha Advisors
06.2024 - Current
Front Desk Manager
James Harris Salon
12.2018 - 01.2022
Dance Instructor
Kitty Lee Dance Studio
01.1997 - 06.2025
Millard North High School