SHARI DENIS
Patient Access Coordinator
Brooklyn,NY
Summary
Highly skilled patient care professional with a 14-year track record of delivering exceptional care. Excellent communicator with internal medical teams, patients, and insurance company representatives. A Reliable Intern studying Social Work seeks an internship opportunity to expand skills and gain valuable real-world experience.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Patient Access Coordinator
Weill Cornell Medicine
New York, NY
02.2021 - Current
- Answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel and Route calls or messages to appropriate clinical staff for proper triage.
- Transcribes phone messages and relay them to appropriate medical personnel.
- Verifies and updated demographic and other personal information for patients and correct any registration errors.
- Responsible for making, confirming, and cancelling appointments for both new and existing patients as well as initiates prescription refill requests as needed.
- Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or referrals if required.
- Facilitates direct communication and specific patient care-related activities relevant to physician's needs.
Account Administrator
Weill Cornell Medical College
New York, NY
02.2015 - 01.2021
- Answered inquiries from patients regarding unpaid physician charges by utilizing EPIC's EHR system. And explained billing procedures and communicated with patients regarding their eligibility, financial responsibility, billing problems, referrals, and disputes.
- Preauthorized scheduled surgeries with insurance companies, verified surgery benefits for authorized surgeries, entered charges in Epic EHR system post-surgery, and forwarded surgical claims to insurance for processing.
- Followed up on billed surgeries and claims and submitted clinical notes as needed. While simultaneously tracking, resubmitting, appealing, and escalating more complex claims when necessary to resolve any issues in order to insure department met monthly goals.
- Reviewed aging balances and took appropriate actions to resolve unpaid receivables.
Medical Secretary
Weill Cornell Medical College
New York, NY
01.2015 - 02.2015
- Obtained and submitted referrals for patient appointments and obtained insurance prior authorizations for any necessary radiology scans.
- Verified patient eligibility and reviewed and resolved TES work files for Urology clinic patients.
- Checked in and out patients upon appointment arrival and completion and collected any applicable insurance payments at time of service.
Patient Coordinator
Weill Cornell Medical College
New York, NY
10.2014 - 01.2015
- Responsible for scheduling, confirming and canceling appointments for high-volume Otolaryngology Practice with use of Epic EHR System.
- Obtained and input patient's demographic and insurance information in Epic.
- Performed all "patient workque" tasks for Otolaryngology practice as well as resolving issues with patient eligibility, verification, and demographics prior to patient check-in.
Education
Bachelor's Degree - Social Work
Nyack College
New York, NY 09.2019 - Current
Liberal - Arts, Social And Behavioral Sciences
CUNY Medgar Evers College
Brooklyn, NY 01.2012 - 01.2013
High School Diploma -
John Dewey High School
Brooklyn, NY 09.1998 - 01.2004
Skills
Office administration
Professional demeanor
Customer and client relations
Time management
Verbal and written communication
Telephone skills
Multi-line Telephone Systems
Interdepartmental collaboration
Insurance practices
Compassionate
Time Management
Excellent Communication
Teamwork and Collaboration
Medical terminology expert
Timeline
Patient Access Coordinator
Weill Cornell Medicine
02.2021 - Current
Bachelor's Degree - Social Work
Nyack College
09.2019 - Current
Account Administrator
Weill Cornell Medical College
02.2015 - 01.2021
Medical Secretary
Weill Cornell Medical College
01.2015 - 02.2015
Patient Coordinator
Weill Cornell Medical College
10.2014 - 01.2015
Liberal - Arts, Social And Behavioral Sciences
CUNY Medgar Evers College
01.2012 - 01.2013
High School Diploma -
John Dewey High School
09.1998 - 01.2004