Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Patterson

Lockport,IL

Summary

Dynamic and results-driven professional with extensive experience in customer service . Proven ability in conflict resolution and team collaboration, enhancing guest satisfaction and loyalty. Skilled in cash handling and sales techniques, consistently delivering exceptional service during peak hours. Committed to performance improvement and creating memorable experiences. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience

Work History

Waitress

Jamos Live
Mokena, IL
02.2024 - Current
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked service areas with supplies during slow periods.
  • Presented food and beverages to guests at tables.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Presented menus and answered questions regarding items.
  • Served alcoholic beverages responsibly in accordance with state laws.

Restaurant Hostess

3 Corners Grill & Tap
Lemont, IL
07.2022 - 02.2024
  • As well as being a host doing to go orders and seating people, I was also a food runner and waitress.
  • Answered telephone to provide dining information and take reservations.
  • Balanced cash register at end of shift according to established procedures.
  • Took beverage orders and served drinks during peak meal times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cashier

Culver's Restaurant
Lockport, IL
01.2022 - 06.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customers' questions and provided information on store procedures or policies.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

Lockport Township High School
Lockport, IL
06-2023

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Active listening
  • Sales techniques
  • Performance improvement
  • Guest communication

Timeline

Waitress

Jamos Live
02.2024 - Current

Restaurant Hostess

3 Corners Grill & Tap
07.2022 - 02.2024

Cashier

Culver's Restaurant
01.2022 - 06.2022

High School Diploma -

Lockport Township High School

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