Summary
Overview
Work History
Skills
Volunteer Work - Mod Development & Server Hosting
Timeline
Generic

Emily Patton

Lacey,United States

Summary

Dedicated customer service professional passionate about promoting lasting customer satisfaction by delivering quality service and exceptional support. Proficient in customer service, conflict resolution and providing an incredibly optimistic energy to any environment I'm in. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2022 - Current
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Barista Trainer

Starbucks
10.2017 - 10.2022
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Skills

  • Conflict Resolution Techniques
  • Business Development Understanding
  • Customer Relations
  • Computer Proficiency
  • Active Listening
  • Brand Representation
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Critical Thinking
  • Problem-Solving Ability
  • Team Development
  • Customer Service
  • Product Organization
  • Managing Multiple Tasks
  • Microsoft Word, Excel, and Google Docs
  • Average WPM of 74

Volunteer Work - Mod Development & Server Hosting

Since November of 2022 I have been involved in hosting, creating and managing an official video game server as well as actively developing mods and modpacks for the server. I have a total of five staff members who each manage their own portions of the server and modpack. At this current moment we have over 400 active members and over 2,000 downloads on our official modpack page, with an evergrowing fanbase.

Timeline

Shift Supervisor

Starbucks
10.2022 - Current

Barista Trainer

Starbucks
10.2017 - 10.2022

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Emily Patton