Emily Pentland
Elk Rapids,MI
Summary
Medical Assistant with background in billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment.
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.Overview
12
12
years of professional experience
Work History
Patient Care Aid
Comfort Sitters
Traverse City, MI
05.2016 - Current
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Changed sterile dressings.
- Maintained a clean, healthy and safe environment.
- Scheduled and accompanied clients to medical appointments.
- Cooked appetizing and satisfying meals and snacks.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Obtained household supplies and ran daily errands.
- Assisted with patient transfer and ambulation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Front Desk/Medical Assistant
Oliver Family Healthcare
Indianapolis, IN
10.2015 - 05.2016
- Created daily and weekly cash reports for accounting management.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts accurately and neatly for the clinic.
- Diligently filed and followed up on third party claims.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Verified patients’ eligibility and claims status with insurance agencies.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Medical Assistant/ Office Manager
Sure Success Medical Weight loss Center
Indianapolis, IN
04.2014 - 08.2015
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Verified patients’ eligibility and claims status with insurance agencies.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Entered orders into the EMR system efficiently and without errors.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
- Conscientiously reviewed medical record information to identify appropriate coding based on CMS HCC categories.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
- Evaluated patients’ financial status and established appropriate payment plans.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Delegated staff nurse duties.
- Strong leader for nursing personnel assigned to the unit/shift.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Led clinical team in delivering care services that promoted optimal resident health.
Education
Associate of Science - medical assistant
Kaplan College
Indianapolis, IN2014
Skills
- Lab testing and reporting
- Lab equipment maintenance
- In-depth genetics knowledge
- Trained in HIPPA compliance
- HIPPA compliance
- Phlebotomy knowledge
- Data and statistical analysis
- CPR/First Aid certified
- Feeding assistance expert
- Dementia and Alzheimer's knowledge
- Patient-focused care
- Trustworthy companion
- Efficient and reliable team player
- Committed team player
- Compassionate caregiver
- Adaptable
- Patient-focused care
- HIV/AIDS awareness training
- Effective time management
- Culturally-sensitive
- Acute care expertise
- Strong clinical judgment
- Medical terminology expert ICD-10 (International Classification of Disease Systems)
- Billing and collection procedures expert
- Records management professional
- Records maintenance professional
- Patient referrals expert
Accomplishments
Dean's List while attended Kaplan College
Timeline
Patient Care Aid
Comfort Sitters
05.2016 - Current
Medical Front Desk/Medical Assistant
Oliver Family Healthcare
10.2015 - 05.2016
Medical Assistant/ Office Manager
Sure Success Medical Weight loss Center
04.2014 - 08.2015
Associate of Science - medical assistant
Kaplan College