Emily Perez
Lubbock,TX
Summary
Results-driven professional with extensive experience in managing client accounts and coordinating project deliverables, poised to leverage expertise to enhance organizational success. Proven track record of driving client satisfaction while supporting team objectives underscores a commitment to excellence. Recognized for strong interpersonal skills and adaptability in dynamic environments, ensuring seamless project execution and fostering collaborative success. Dedicated to delivering high-quality results that align with client needs and company goals.
Overview
8
8
years of professional experience
Work History
Sales & Client Relations Coordinator
Production Waste Solutions, LLC
Andrews, TX
01.2026 - Current
- Coordinated client communications to foster strong relationships and address inquiries promptly.
- Conducted quality checks on service deliverables, ensuring compliance with company standards diligently.
- Communicated with customers regarding account and payment status.
- Answered or made calls to clients to learn about and address needs and product or service issues.
- Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products.
- Managed documentation for onboarding processes, ensuring seamless transitions for new clients.
- Organized meetings between clients and internal teams to streamline project collaboration effectively.
Account Coordinator
Ibotta, Inc
11.2023 - 12.2025
- Supported high-volume operational workflows while maintaining an annual average of 96% pre-launch and 99% post-launch accuracy across multiple initiatives.
- Supported account efforts that helped drive over 29 million dollars in revenue.
- Coordinated setup, documentation, and execution for new programs, supporting smooth onboarding-style transitions for internal stakeholders.
- Identified opportunities to streamline workflows and improve operational efficiency without sacrificing accuracy and managing ambiguity.
- Partnered cross-functionally with Sales, Operations, and Leadership to execute process updates and manage team transitions.
- Responded to internal stakeholder inquiries with clear, timely communication and a solutions-oriented approach.
- Maintained and audited system records to ensure data integrity, consistency, and compliance, supporting accurate tracking and workflow management across operational systems.
Campaign Operations Associate
Ibotta, Inc
02.2023 - 11.2023
- Work cross functionally with several teams to ensure we have all components to achieve in-app content.
- Great attention to detail, along with prioritizing work to ensure I, myself, and the team meets output metrics of 98% or higher.
- Experienced in Salesforce to create offers.
- Adapting to change and learning new systems quickly for peak performance while being very detail oriented.
- Quality auditing builds to verify that they were created correctly before going in-app.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Commercial Lines Insurance Assistant
Legacy Bridge Advisors
03.2022 - 01.2023
- Communicate with clients about policies that need to be in force and follow protocol.
- Completed forms accurately and efficiently while cross referencing data.
- Shopped out policies with different carriers while ensuring that all data is entered correctly.
- Participate in daily Zoom calls to communicate with coworkers on day-to-day tasks.
- Expedited claims processing for clients facing emergencies or natural disasters, providing timely support during critical situations.
- Processed policy applications with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
Food Service Manager
5B’s BBQ
Gunnison, CO
05.2018 - 01.2022
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
Education
Bachelor of Arts - Business Administration
Western Colorado University
Gunnison, CO01-2020
Skills
- Self Motivated
- Proactive
- Personable
- Organized
- Detail Oriented
- Time Management
- Trainable
- Professional
- Proficient in Excel, Powerpoint & Salesforce
- Teamwork and collaboration
Timeline
Sales & Client Relations Coordinator
Production Waste Solutions, LLC
01.2026 - Current
Account Coordinator
Ibotta, Inc
11.2023 - 12.2025
Campaign Operations Associate
Ibotta, Inc
02.2023 - 11.2023
Commercial Lines Insurance Assistant
Legacy Bridge Advisors
03.2022 - 01.2023
Food Service Manager
5B’s BBQ
05.2018 - 01.2022
Bachelor of Arts - Business Administration
Western Colorado University