Carla Hinz
Louisburg,United States
Summary
Top producing lead talent acquisition strategist with 10 years of experience developing creative and effective candidate sourcing and recruiting strategies both at the local and remote level. Career track record of keeping a finger on the pulse of the job market, and designing and implementing recruiting programs and search engagements for a variety of technical and non-technical roles. Deep understanding of the full lifecycle recruiting with the ability to leverage technology, innovation, assessment tools, and data to lead, manage and improve the speed and ease of the recruitment process. History of continuous process improvement and policy harmonization with the objective of delivering productivity to the business and creating an efficient recruiting organization. Passion for embracing unique cultures, supporting rapid business growth and championing diversity, equity and inclusion.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Management, Business Development, Client Relations
Independent Healthcare Consulting
12.2022 - Current
Customer Service Manager
United Healthcare Group
12.2022 - 06.2024
- Oversee management of client's servicing, working closely with service partners, client management and operations to ensure best servicing for clients
- Partner with client management to implement enhancements/programs to help clients drive growth in their loyalty program
- Work extensively with client management, technologies and operations to prioritize and deliver technology enhancements and platform changes
- Provide reporting and analysis on both a client and platform level that provides insight into performance and trends
- Manage forecasting process for call volume
- Oversee complaint tracking and resolution management
- Lead/assist on special projects as needed
- Manage one direct report.
LEAD, REGIONAL RECRUITER
PeopleScout
09.2021 - 12.2022
- Lead Regional Recruiter and member of the talent acquisition team responsible for multiple states across 70+ store locations for the world's largest RPO provider of managed talent solutions that spans the global economy and supports total workforce needs
- Sourced and presented top talent through a variety of creative channels; conducted in-depth phone screens, assessing candidates evaluating skill level, driving offer process, including salary recommendations, and closing of candidates
- Ensured brand standards were understood, maintained and consistently executed in all external communication in order to ensure a great candidate experience
- Incorporated data-driven solutions to gain insights, facilitate sound decision making and maximize recruiting strategies, including leveraging industry trends, economic landscapes and competitive intel to shape short and long-term talent strategies
- Worked in collaboration with Area and Store Managers to assess workforce needs, track and report out on recruitment efforts to drive high volume strategies and achieve business hiring goals
- Developed recruitment strategies in alignment with organizational objectives around diversity, equity, and inclusion that reflected current and future hiring needs.
SENIOR HEALTHCARE RECRUITER - CONTRACT
Preferred Health Care Services
09.2020 - 09.2021
- Responsible for high-volume recruiting for an organization that offers travel, per diem, and long-term positions at hospitals, skilled nursing facilities, schools, outpatient clinics and government facilities throughout the United States
- Managed all phases of full-cycle recruiting, from sourcing and screening through offer negotiations, placement and onboarding
- Developed and maintained strong relationships with internal and external clients to ensure achievement of staffing needs to support overall strategic growth goals
- Communicated with candidates in a variety of methods, including phone, text, email, live chat, internet based (Teams, Zoom), etc
- Assured compliance with Federal and State regulations and Labor policies on recruitment and employment activities.
SENIOR HEALTHCARE RECRUITER
Cross Country Healthcare
09.2019 - 09.2020
- Managed all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding in order to creatively source for several hard to-fill areas in the hospital system
- Directed recruitment activities, for sourcing passive candidates, reviewing applicant resumes, creating job postings, interview scheduling, maintaining positive and knowledgeable candidate communication, conducting phone screen and offer stage
- Built strong, credible relationships with Human Resources and other critical stakeholders to promote collaboration and mutual success; operated as a trusted advisor, strategic business partner and subject matter expert
- Identified, integrated and launched new technologies and digital platforms that attracted a qualified talent pool through outreach to active and passive candidates via cold calls, employee referrals, ATS, LinkedIn, Indeed, etc..
SENIOR HEALTHCARE RECRUITER-LEAD/ACCOUNT MANAGER-CONTRACT
247MEDSTAFF
03.2018 - 07.2019
- Top producing lead recruiter and account manager for a full-service medical staffing and home health company
- Established credibility and remain engaged with hiring managers and senior management to stay abreast of the hiring process
- Assisted in managerial duties to include training and direct engagement with clients
- Created effective sourcing strategies to identify and recruit top talent; established a proactive approach with hiring managers across all business lines regarding recruitment cost controls.
SENIOR HEALTHCARE RECRUITER - CONTRACT
Remede Consulting
01.2017 - 01.2018
- Developed recruitment strategies for a full-service healthcare provider placement to medical facilities including temporary, contingency or supplemental staffing
- Developed and maintained a network of contacts to build and grow passive candidate pipelines, cultivating relationships to establish a qualified talent pool that is readily available to meet business need
- Partnered with clients to understand operational needs and job requirements to determine, create, and execute the hiring strategy
- Secured quality talent, screens and interviews applicants, and provided a shortlist of screened candidates to hiring manager.
REMOTE HEALTHCARE RECRUITER-TEAM LEAD
Healthtrust Workforce
01.2015 - 01.2017
- Delivered remote recruitment strategy for a full-service revenue cycle management and, ultimately, total patient account resolution for HCA Healthcare
- Hired nurses and pharmacy technicians for temporary to permanent contracts for facilities nationwide
- Negotiated counter offers with travelers as well as pay packages; completed contracts, paperwork, daily activities, and call sheets, as well as supporting payroll and logistics.
Human Resources-Recruitment Manager-Contract
KYOne Health
01.2013 - 01.2015
- Managed all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding in order to creatively source for several hard to-fill areas in the hospital systems
- Directed recruitment activities, for sourcing passive candidates, reviewing applicant resumes, creating job postings, marketing events onsite, interview scheduling, maintaining positive and knowledgeable candidate communication, conducting in person interviews and coordinating with directors to offer
- Built strong, credible relationships with all department supervisors and other critical stakeholders to promote collaboration and mutual success; operated as a trusted advisor, strategic business partner and subject matter expert
- Identified, integrated and launched new technologies and digital platforms that attracted a qualified talent pool through outreach to active and passive candidates via cold calls, employee referrals, ATS, LinkedIn, Indeed, etc..
Education
Bachelor of Arts in Communications -
University of Phoenix
Skills
- Full-Cycle Recruiting
- Recruiting
- Recruitment
- Staffing
- Talent Acquisition
- Healthcare
- Pharmacy
- Medical Facilities
- Onboarding
- Human Resources
- ADP
- Payroll
- Recruiting Operations
- Kronos
- Logistics
- Scheduling
- Contracts
- Subject Matter Expert
- Marketing
- Branding
- Cost Controls
- Outpatient
- Patient Account
- Team Lead
- JD Edwards
- Peoplesoft
- SAP
- APS
- Workday
- Oracle
- Cisco
- Account Manager
- Accounting
- Closing
- Fannie Mae
- Freddie Mac
- Financial Project Management
- Program Management
- Desktop Underwriter
- Managerial
- Self Motivated
- Pipeline
- Zoom
- Excel
- Microsoft Office
- Microsoft Powerpoint
- Powerpoint
- Microsoft Works
Currentemployer
NC Hospital Systems
Currentlocation
Louisburg, North Carolina, United States
Currentjob
Independent Healthcare Consulting
Workauthorization
United States
Timeline
Talent Acquisition Management, Business Development, Client Relations
Independent Healthcare Consulting
12.2022 - Current
Customer Service Manager
United Healthcare Group
12.2022 - 06.2024
LEAD, REGIONAL RECRUITER
PeopleScout
09.2021 - 12.2022
SENIOR HEALTHCARE RECRUITER - CONTRACT
Preferred Health Care Services
09.2020 - 09.2021
SENIOR HEALTHCARE RECRUITER
Cross Country Healthcare
09.2019 - 09.2020
SENIOR HEALTHCARE RECRUITER-LEAD/ACCOUNT MANAGER-CONTRACT
247MEDSTAFF
03.2018 - 07.2019
SENIOR HEALTHCARE RECRUITER - CONTRACT
Remede Consulting
01.2017 - 01.2018
REMOTE HEALTHCARE RECRUITER-TEAM LEAD
Healthtrust Workforce
01.2015 - 01.2017
Human Resources-Recruitment Manager-Contract
KYOne Health
01.2013 - 01.2015
Bachelor of Arts in Communications -
University of Phoenix
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