Emily Perez-Flores
Shawnee,KS
Summary
Dynamic and organized professional with extensive experience at Chili's Restaurant, excelling in guest relations and order accuracy. Proven ability to enhance customer satisfaction through effective communication and suggestive selling. Skilled in restocking supplies and maintaining a clean workspace, contributing to a seamless dining experience.
Overview
2
2
years of professional experience
Work History
Expo Runner
Chili's Restaurant
06.2024 - Current
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Delivered food orders from kitchen to customers' tables.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Communicated food orders to cooks to execute priorities and special requests.
To-Go Specialist
Chili's Restaurant
06.2024 - Current
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
Host
Chilis Resturant
06.2024 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Dishwasher
Talk of the Town Grill & Bar
05.2023 - 07.2023
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Prep Cook
Talk Of The Town Grill & Bar
05.2023 - 07.2023
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
High School Diploma -
Shawnee Mission North West High School
Shawnee, KS05-2025
Skills
- Restocking supplies
- Guest relations
- Strong organization
- Order accuracy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Expo Runner
Chili's Restaurant
06.2024 - Current
To-Go Specialist
Chili's Restaurant
06.2024 - Current
Host
Chilis Resturant
06.2024 - Current
Dishwasher
Talk of the Town Grill & Bar
05.2023 - 07.2023
Prep Cook
Talk Of The Town Grill & Bar
05.2023 - 07.2023
High School Diploma -
Shawnee Mission North West High School
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