Emily Petisce

Adapted quickly to changes in company policies or strategies while remaining committed to achieving ambitious sales goals.

• Kept detailed records of daily activities through online customer database.
• Recorded accurate and efficient records in customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to team objectives in fast-paced environment.
• Participated in regular sales meetings to share best practices, discuss challenges, and collaborate on strategies for continuous improvement.
• Developed targeted marketing campaigns to raise brand awareness in specific sectors, leading to increased lead generation.
• Secured long-term business relationships with key accounts by providing excellent customer service and anticipating future needs.
• Streamlined sales processes for improved efficiency, utilizing CRM software to track leads, opportunities, and sales activities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Negotiated terms and contracts with clients to maintain profitable sales.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
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• Facilitated regular team meetings to discuss goals, challenges, and best practices for continued success.
• Analyzed performance metrics to identify areas for improvement and implemented necessary changes.
• Collaborated with management to develop strategies for improving overall customer experience.
• Monitored call center metrics to keep track of individual and team performance against set targets.
• Maintained a call log spreadsheet in Microsoft Excel of inquiries coming through via Email and Phone.
• Curated quotes and bids for prospective jobs sent in by Sales Representatives or Customers, checking for accuracy and maintaining a 2-hour turn around period.
• Created weekly spreadsheets documenting output bid outcomes.
• Mentored new team members, fostering a positive work environment and promoting professional growth.
• Assisted in hiring decisions by conducting interviews and evaluating potential candidates for the Customer Care Team Lead position.

• Answered average of 200+ calls along with call back request via email per day, addressing customer inquiries, solving problems and providing product information.
• Maintained 80% conversion rate on turning incoming calls into scheduled reservations.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Used exceptional communication to connect with customers, assess needs and present solutions.
• Verified accuracy of customer information and updated when necessary.
• Responded to web-orders via phone or email, and qualified each reservation.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and cash information.
• Directed customers to appropriate Divisions within Sunbelt based on rental needs.
• Attend hands on training courses offered by Sunbelt and vendors to broaden knowledge of products offered.
• Explained charges, fees, terms of sales and service agreements to customers.
• Scheduled service technician repair appointments at customer request.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Processed checks, cash and credit purchases or refunds.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Assessed customer needs and made product recommendations.
• Pulled orders going out for delivery each day.
• Arranged delivery route for drivers as orders were placed based off delivery location and length time of routes.
• Delivered products to customers when staffing was limited
• Mixed automotive paint to formula per volume and matched existing paint with camera scanner.
• Addressed customer complaints and resolved issues to promote satisfaction.
• Processed customer orders and accurately entered into order system.
• Maintained effective supply levels by monitoring and reordering product based off inventory needs.

• Educated customers on products to maximize benefits.
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Mixed pigments and used proper techniques to achieve desired color.
• Recorded notes for future reference about customer preferences and services delivered.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Determined appropriate hair treatments based on conditions and textures.
• Organized sales area and work station to showcase products and boost sales.
• Designed individualized plans to assist customers in healing damaged or dry hair.
• Distributed business cards outside of salon to generate new business.
• Completed in-home services for elderly clients unable to travel to salon.
• Serviced high-profile clients with intricate coloring and highlighting techniques.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Set up installation appointments with project managers.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Prearranged equipment for production to keep tasks and workers on schedule.
• Oversaw routine equipment maintenance and repairs.
• Complete logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.