Emily Phalen
Ruther Glen,VA
Summary
~Customer-focused automotive professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
~Produce Clerk versed in receiving stock, unpacking items and checking for damage. Courteous and attentive team player commended for prompt response to directives.
~ Experienced Ride Operator with background in amusement park operations. Skilled at maintaining safety standards and ensuring smooth operation of rides. Demonstrable ability to manage crowds, handle emergency situations and provide exceptional customer service.
Overview
3
3
years of professional experience
Work History
Scare Actor
Cedar Fair
Hanover, VA
09.2024 - Current
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Interacted with guests to provide an immersive horror experience.
- Followed safety protocols to ensure the safety of all participants.
- Monitored crowd control during high attendance times.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
- Trained new actors on proper technique and movement within the attraction.
Automotive Service Writer
Bridgestone Firestone
Glen Allen, VA
02.2024 - Current
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Recorded customer information, vehicle mileage, and details of services performed.
- Provided cost estimates for labor and parts based on customer needs.
- Ordered parts from suppliers as needed.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Documented service information in system within client profiles and updated repair status.
Produce Clerk
Publix
Fredericksburg, VA
11.2022 - 03.2024
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Managed inventory levels, placing orders for produce as needed to ensure continuous availability.
- Greeted customers and offered to help locate produce items.
- Rotated stock to maintain freshness.
Scare Actor
Cedar Fair
Hanover, VA
09.2023 - 11.2023
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Interacted with guests to provide an immersive horror experience.
- Followed safety protocols to ensure the safety of all participants.
- Monitored crowd control during high attendance times.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
- Trained new actors on proper technique and movement within the attraction.
Amusement Ride Operator
Cedar Fair
Hanover, Virginia
02.2022 - 11.2022
- Greeted customers and assisted them with ride safety rules.
- Ensured the rides were in proper working order before allowing passengers to board.
- Performed pre-ride inspections, including visual and auditory checks.
- Adhered to company policies regarding guest behavior, safety regulations.
Education
High School Diploma -
Homeschooled
Ruther Glen, VA06-2022
Skills
- Improv Acting
- Audience Engagement
- Time Management
- Warranty processing
- Schedules coordination
- Customer Service
- Appointment Scheduling
- Warranty claims processing
- Work order processing
- Upselling
- Sales Development
- Food Preparation
- Display Setup
- Stock Rotation
- Quality Control
- Store appearance
- Cleaning and sanitation
- Product Knowledge
Timeline
Scare Actor
Cedar Fair
09.2024 - Current
Automotive Service Writer
Bridgestone Firestone
02.2024 - Current
Scare Actor
Cedar Fair
09.2023 - 11.2023
Produce Clerk
Publix
11.2022 - 03.2024
Amusement Ride Operator
Cedar Fair
02.2022 - 11.2022
High School Diploma -
Homeschooled
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