Emily Pietrzyk
MADISON
Summary
Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Manager
Duluth Trading
Madison
04.2019 - Current
- Supervised daily operations to ensure smooth store functionality.
- Trained and mentored staff on customer service best practices and corporate trainings
- Taught employees new programs for processing orders and receiving inventory
- Fostered a positive shopping environment through effective team leadership.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Installed Sales Coordinator
Lowe's
Huntsville
05.2016 - 04.2019
- Coordinated installation schedules with contractors and customers for home improvement projects.
- Managed inventory levels and ordered necessary materials for installation tasks.
- Collaborated with sales teams to understand customer needs and project specifications.
Plumbing Sales Specialist
Lowe's
Madison
08.2013 - 11.2015
- Assisted customers in selecting plumbing products and solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Provided expert advice on plumbing installation and maintenance techniques.
- Resolved customer inquiries regarding plumbing issues and product compatibility.
- Cultivated lucrative relationships with clients by providing exemplary service and utilizing dynamic communication skills.
Inside Sales Representative
Anda Pharmaceuticals
Grand Island
08.2010 - 03.2013
- Maintained accurate records of customer interactions in CRM systems.
- Developed strong relationships with healthcare professionals to drive sales growth.
- Followed up on pending orders and inquiries in a timely manner.
- Contacted new and existing customers to discuss product and service solutions.
Technical Support Coordinator
Verizon Wireless
Huntsville
06.2008 - 08.2010
- Coordinated technical support for customer inquiries and service issues.
- Managed ticketing system to track and resolve customer requests.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Provided troubleshooting assistance for devices and network connectivity issues.
- Maintained documentation of procedures and best practices for support operations.
Cosmetics Counter Manager
Dillard's
Huntsville
11.2006 - 09.2007
- Managed daily operations of cosmetic counter and staff scheduling.
- Trained and mentored new team members on product knowledge.
- Assisted customers with product selection and application techniques.
- Coordinated promotional events to enhance customer engagement.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
Cosmetics Counter Manager
Macy's
Buffalo
09.2003 - 11.2006
- Ensured compliance with brand standards and visual merchandising guidelines.
- Resolved customer complaints in a professional manner.
- Developed and maintained relationships with customers to ensure repeat business.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Analyzed sales data to identify areas of improvement or opportunities for growth.
Account Consultant
Kanoodle.com
Amherst
04.2002 - 01.2003
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic marketing plans for diverse client needs.
Sales Coordinator
Excite.com
New York
10.1999 - 03.2001
- Coordinated sales activities to streamline communication between departments.
- Managed customer inquiries to ensure timely and accurate responses.
- Developed sales reports to track performance and identify trends.
Administrative Assistant
DISCOVERY COMMUNICATIONS, LLC
Bethesda
11.1998 - 10.1999
- Managed daily office operations and maintained efficient workflow across departments.
- Coordinated scheduling and logistics for executive meetings and company events.
- Assisted in document preparation, ensuring accuracy and compliance with company standards.
- Maintained files and records, organizing information for easy access and retrieval.
- Supported team members by providing research assistance on various projects.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Clearinghouse Coordinator
Asthma And Allergy Foundation Of America (Aafa)
Washington
08.1997 - 10.1998
- Coordinated educational programs for asthma and allergy awareness initiatives.
- Managed logistics for community outreach events and health fairs.
- Developed promotional materials to enhance public engagement and awareness.
Education
Bachelor of Arts - Political Science
State University of New York
Geneseo, NY 08.1992 - 08.1996
Skills
- Microsoft Office
- Google Suite of products
- Various proprietary softwares
Timeline
Retail Sales Manager
Duluth Trading
04.2019 - Current
Installed Sales Coordinator
Lowe's
05.2016 - 04.2019
Plumbing Sales Specialist
Lowe's
08.2013 - 11.2015
Inside Sales Representative
Anda Pharmaceuticals
08.2010 - 03.2013
Technical Support Coordinator
Verizon Wireless
06.2008 - 08.2010
Cosmetics Counter Manager
Dillard's
11.2006 - 09.2007
Cosmetics Counter Manager
Macy's
09.2003 - 11.2006
Account Consultant
Kanoodle.com
04.2002 - 01.2003
Sales Coordinator
Excite.com
10.1999 - 03.2001
Administrative Assistant
DISCOVERY COMMUNICATIONS, LLC
11.1998 - 10.1999
Clearinghouse Coordinator
Asthma And Allergy Foundation Of America (Aafa)
08.1997 - 10.1998
Bachelor of Arts - Political Science
State University of New York
08.1992 - 08.1996