Cheyenne Nelson
Bastrop,TX
Summary
Results-driven management professional with 11 years in retail leadership and a Medical Administrative Assisting certificate. Expertise in team leadership, scheduling, administrative operations, customer relations, and training. Proven ability to coordinate daily operations, develop employees, and enhance performance in high-volume environments.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
Ulta Beauty
Bastrop, TX
07.2022 - Current
- Processed high-volume sales transactions with cash, credit, and gift cards, then balanced the cash drawer at shift end with 100% accuracy.
- Engaged customers to provide support and collect feedback, leading to enhanced operational improvements.
- Maintained inventory accuracy by counting stock on hand and resolving discrepancies.
- Shared detailed product knowledge so customers could make informed buying decisions.
- Mentored employees through complex sales issues, difficult customer interactions, and management support.
- Implemented incentive programs and rewards that increased sales and reinforced effective sales practices.
- Trained new hires through onboarding, paperwork, POS operations, loyalty goals, and product placement.
- Daily KPI support improved through suggestive selling.
- Partnered with major beauty brands to plan and execute brand focused, in store events designed to increase product awareness,customer retention and revenue.
Assistant Manager of Customer Operations
Old Navy, AMCO
07.2021 - 07.2022
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
- Built schedules, tracked hourly employee time and completed bi-weekly payroll for 40 employees.
- Coached employees to collaborate on daily functions, enhancing service objectives and team cohesion.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented departmental policies and procedures, aligning operations with business objectives.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Managed profit and loss through cash control procedures, inventory oversight, labor management, and financial report reviews.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Helped coordinate and optimize all areas of operations for business with $4.4m in annual revenue.
Store manager
Bare Minerals
01.2020 - 11.2020
- Delivered customer service and followed standard practices to enhance sales and reduce shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Organized in-store events to showcase master classes and full makeovers for customers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Developed store tactics and strategies to improve operational performance and meet sales goals.
- Cultivated customer confidence by listening to concerns and swiftly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store manager
Torrid
10.2013 - 11.2018
- Monitored store financial performance, set daily sales goals for team, and supported sales execution.
- Recruited, hired, and trained associates and support managers, then built weekly work schedules from CAR data to improve sales coverage.
- Tracked associate performance using KPI data, applied strong interpersonal communication, and supported monthly visual merchandising while adhering to company standards.
- Followed cash handling, opening, and closing SOPs, supported personal styling for customers, and managed closing interactions in a high-volume store during quarterly HQ visits.
- Operated in a high-traffic store environment, effectively managing pressure during quarterly HQ visits and contributing to a 2.5M store performance.
Education
Administrative medical assisting / certificate -
Spokane Community College
Spokane, WA06-2013
Medical terminology 10-key proficiency -
Skills
- Team leadership & staff development
- Training and coaching
- Microsoft Office
- Front office operations
- Phone and email communications
- Data entry and record maintenance
- Inventory & operational management
- KPI management
- Financial performance management
- Revenue generation
- Business development
- Recruiting and hiring
- High-volume management
Timeline
Retail Sales Manager
Ulta Beauty
07.2022 - Current
Assistant Manager of Customer Operations
Old Navy, AMCO
07.2021 - 07.2022
Store manager
Bare Minerals
01.2020 - 11.2020
Store manager
Torrid
10.2013 - 11.2018
Administrative medical assisting / certificate -
Spokane Community College