Jessica Mendiola
Elmwood Park,IL
Summary
Accomplished Retail Sales Manager offering over 10+ years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established retailers. Positive team manager with record of high employee retention rates.
Overview
14
14
years of professional experience
Work History
Retail Sales Manager
Ulta Cosmetics and Salon
Chicago, IL
08.2017 - 06.2020
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
- Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
- Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Visual Merchandiser
Forever 21
Chicago, IL
05.2006 - 08.2017
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
Sales Associate
Old Navy
04.2006 - 06.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
None - English Literature
Wilbur Wright College
Chicago, ILHigh School Diploma -
Wells Community Academy
Chicago, IL06.2006
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Management
- Decision-Making
- Customer Engagement
- Cash Handling
- Store Opening and Closing
- Critical Thinking
- Team Supervision
- Delegating Work
- Upselling strategies
- Training and mentoring
- Sales Team Leadership
- Inventory Management
- Sales Forecasting
- Strategic Planning
- Product Merchandising
- Marketing Strategies
- Visual Merchandising
- Promotions and specials
- Staff Development
- Staff Scheduling
- Market Analysis
- Cross-selling techniques
- Sales Strategy Implementation
- Coaching and Mentoring
- Display Maintenance
- Revenue Growth
- Brand Awareness
- Staff Oversight
- Product Demonstrations
- Budget Administration
- Sales Metrics Analysis
- Process Development
- Scheduling Employees
- Sales Coaching
- Employee Performance Management
- Sales strategy development
- Time Management
Timeline
Retail Sales Manager
Ulta Cosmetics and Salon
08.2017 - 06.2020
Visual Merchandiser
Forever 21
05.2006 - 08.2017
Sales Associate
Old Navy
04.2006 - 06.2007
None - English Literature
Wilbur Wright College
High School Diploma -
Wells Community Academy