Passionate Traveler: Enthusiastic explorer with a passion for experiencing diverse cultures Especially love visiting Central America, Spanish (Basic Proficiency): Conversational and looking to improve language skills through traveling and working with a multilingual team, Fun Fact: I'm a Chicago DJ and also curate music playlists formerly working for Spotify
Melvin Mitchell
Crestwood
Summary
Professional and highly motivated retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
DTLR
07.2019 - Current
- Lead and supervise a team in achieving sales targets, delivering exceptional customer service, and maintaining visual merchandising standards.
- Sales goal achieved for FY 2025 was 1.2% over sales plan goal with $2,612,231 in sales.
- Sales goal achieved for FY 2024 was 10.8% over sales plan goal of $2,553,002 in sales, also being a 5.2% increase from previous year.
- Implemented loss prevention strategies, reducing shrinkage through employee training and process improvements.
- Decreased store shrink percentage by 20% within one quarter, and by 30% within one FY.
- Reduced turnover by 10% by fostering a positive work environment and boosting employee morale.
- Developed staff schedules to optimize coverage during peak sales periods, improving service efficiency.
- Manage store operations by leading a team of 15+, providing direction, executing security protocols, and ensuring all compliance policies are enforced.
- Supervise online order fulfillment and currently operating at a 94% rate of proper order fulfillment.
- Oversaw timekeeping systems, verifying and approving employee work hours to facilitate smooth payroll processing.
- Analyzed sales reports to identify trends, adjusting inventory levels to meet customer demand.
- Recruited, hired, and trained 30+ associates to develop into productive team members with excellent product knowledge.
Assistant Manager
Camper
08.2015 - 12.2018
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Implemented effective visual merchandising strategies to enhance product displays and promote featured merchandise.
- Increased sales by 10% in 2017 FY.
- Assist in leading store operations including inventory control, asset protection compliance, and daily sales.
- Held company standard in asset protection and security by maintaining a shrink percentage under 5%.
Education
B.S. - Audio Production
The Illinois Institute of Art Chicago
Chicago, Illinois05-2015
Disney College Program - undefined
Walt Disney World
Orlando, Florida08-2012
Skills
- Sales expertise
- Microsoft Office
- Kronos
- Aptos
- Workday
- POS Skills
- Data Analysis
- Staff Training & Development
- Retail operations
- Online Order Management
- Customer Service
- Effective Communication Skills
Interests
Timeline
Retail Sales Manager
DTLR
07.2019 - Current
Assistant Manager
Camper
08.2015 - 12.2018
Disney College Program - undefined
Walt Disney World
B.S. - Audio Production
The Illinois Institute of Art Chicago