Emily Pifer
Comstock Park,MI
Summary
So my passion is children. I have always dreamed about working with children but i wanted to help children who have been through trauma.
I did not add my daycare experience due to it only being a couple of weeks due to some personal things happening at that time in my life at that time. I worked for Milestones in Belmont, i am willing to find the exact dates for you and you can reach out to them! I am hopeful that this position will be a perfect fit for me.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Once Upon A Child Franchise
Walker, MI
02.2026 - Current
Cashier/Stocker
Dollar Tree
Walker, MI
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular audits and reconciliations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Once Upon A Child Franchise
Walker, MI
02.2024 - 03.2024
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
- Educated customers on product selection and store policies, fostering informed purchasing decisions.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Housekeeping/Cleaning Crew Member
Carter Cleaning
Grand Rapids, MI
02.2018 - 03.2024
- Ensured cleanliness and sanitation of assigned areas using industrial cleaning equipment.
- Trained new team members on proper cleaning techniques and safety protocols.
- Conducted regular inspections to maintain high standards of cleanliness and organization.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Developed checklists for daily tasks, improving consistency and accountability among staff.
Stay at Home Parent
Self
Comstock Park, MI
06.2016 - 2018
- Developed and implemented daily routines to enhance child development and learning outcomes.
- Coordinated educational activities, fostering creativity and critical thinking in children.
- Managed household budget, ensuring efficient allocation of resources for family needs.
- Cultivated a nurturing environment through effective communication and conflict resolution skills.
- Organized playdates and social events, promoting interpersonal skills among children.
- Monitored developmental milestones, adapting strategies to address individual child needs.
- Provided support and guidance to children in conflict resolution.
Customer Service Representative/Overnight Stocker
Family Dollar
Grand Rapids, MI
05.2013 - 05.2016
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Assisted in maintaining inventory accuracy through systematic stock checks.
- Processed transactions accurately and swiftly using point-of-sale systems.
- Trained new staff on customer service protocols and store policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Wild Bills Tobacco
Grand Rapids
03.2013 - 01.2014
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and purchasing decisions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card payments efficiently while ensuring security protocols.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
High School Diploma -
Northview Highschool
Grand Rapids, MI2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Prioritization
- Research
Timeline
Customer Service Representative
Once Upon A Child Franchise
02.2026 - Current
Cashier/Stocker
Dollar Tree
11.2025 - Current
Customer Service Representative
Once Upon A Child Franchise
02.2024 - 03.2024
Housekeeping/Cleaning Crew Member
Carter Cleaning
02.2018 - 03.2024
Stay at Home Parent
Self
06.2016 - 2018
Customer Service Representative/Overnight Stocker
Family Dollar
05.2013 - 05.2016
Cashier
Wild Bills Tobacco
03.2013 - 01.2014
High School Diploma -
Northview Highschool