Emily Plumb
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jigawatt Technical Services
03.2016 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints and concerns with empathy, resulting in increased loyalty and repeated business,
Press Operator
Creative Foam
02.2013 - 02.2016
- I improved print quality by preforming regular press and dye maintenance .
- Reduced waste by optimizing the feeds in between the material and fresh cuts for efficient material consumption.
Medical Transcriptionist
Valley Medical Center
04.2012 - 02.2013
I was responsible for enhanced accuracy of medical records by transitioning detailed physicians dictation.
Education
No Degree - Medical Insurance Billing/ Office Administrations
Ross Medical Institute
Flint, MI 01.2013
Skills
- Account Updating
- Complaint Resolution
- Call Management
- Scheduling
Certification
- Medical Insurance Billing and Office Administration certified completed in 2013
Timeline
Customer Service Representative
Jigawatt Technical Services
03.2016 - 01.2024
Press Operator
Creative Foam
02.2013 - 02.2016
Medical Transcriptionist
Valley Medical Center
04.2012 - 02.2013
No Degree - Medical Insurance Billing/ Office Administrations
Ross Medical Institute
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