Emily Potter
North Providence,RI
Summary
Attentive direct support professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Living In Fulfilling Enviroments
06.2021 - 08.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Administered medication as directed by physician.
Barista/Shake Maker
Peak Nutrition
01.2021 - 04.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Child Caregiver/Nanny
Leah Medeiros
05.2020 - 08.2020
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served and medications administered to children.
- Offered top-notch care to four children at once, ranging in age from 9 to 12.
Cashier
Michael's Arts & Crafts Store
07.2018 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Lowe's
08.2022 - 02.2024
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Group Leader
AlphaBest
02.2024 - Current
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Increased program attendance by designing appealing and relevant learning experiences for students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
Education
No Degree - Rehabilitation Services
University of Maine At Farmington
Farmington, ME05.2024
Bachelor of Science - Speech, Language, And Hearing
Rhode Island College
Providence, RI05.2024
High School Diploma -
North Providence High School
North Providence, RI06.2020
Skills
- Relationship Building
- CPR Certification
- Incapacitation care
- Attentive to People
- First Aid Certification
- Time Management
- Personal Hygiene Assistance
- Clear Communication
- Caring Companionship
- Supportive Personality
- Independent Thinking
- Medication Administration
- Understands the Basics of American Sign Language
Accomplishments
First-Generation college student
Thomas-Lamagna Memorial Scholarship
Bachelors of Arts and Science concentrating in Speech Language and Hearing
Timeline
Group Leader
AlphaBest
02.2024 - Current
Customer Service Representative
Lowe's
08.2022 - 02.2024
Direct Support Professional
Living In Fulfilling Enviroments
06.2021 - 08.2021
Barista/Shake Maker
Peak Nutrition
01.2021 - 04.2022
Child Caregiver/Nanny
Leah Medeiros
05.2020 - 08.2020
Cashier
Michael's Arts & Crafts Store
07.2018 - 04.2020
No Degree - Rehabilitation Services
University of Maine At Farmington
Bachelor of Science - Speech, Language, And Hearing
Rhode Island College
High School Diploma -
North Providence High School
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