Open To Work
Jessica Stasack
Rensselaer
Work Preference
Summary
Motivated Business Professional with 7 years of entrepreneurial experience in managing administrative and sales operations. Delivered impactful training and support to staff members while providing compassionate care to individuals through personalized support plans. Focused on enhancing team performance and ensuring client well-being through effective communication and problem-solving.
Overview
30
30
years of professional experience
Work History
Direct Support Professional
AIM Services
03.2024 - 12.2025
- Provided direct support to individuals with developmental disabilities, promoting independence and personal growth.
- Assisted clients in daily living activities, enhancing quality of life through tailored care strategies.
- Implemented individualized care plans, ensuring adherence to safety protocols and client needs.
- Collaborated with multidisciplinary teams to coordinate services and improve client outcomes.
Court Reporter
Associated Reporter's Int'l Inc.
Massena
10.2023 - 03.2024
- Transcribed court proceedings accurately, ensuring legal documentation integrity.
- Managed and maintained audio recording equipment for optimal performance.
- Collaborated with attorneys and judges to clarify transcript details.
- Compiled a list of exhibits used in each case for reference purposes.
Ophthalmology Technician
Upstate Ophthalmology Associates
Albany
07.2023 - 10.2023
- Assisted in performing ocular diagnostic tests and procedures, enhancing accuracy of patient care.
- Enhanced patient care by conducting thorough pre-examination tests and preparing patients for ophthalmic procedures.
- Supported ophthalmologists during examinations by preparing instruments and ensuring a sterile environment.
- Educated patients on pre- and post-operative care instructions following eye procedures.
- Provided reliable and knowledgeable support to patients, guiding them on the appropriate use of medications and eye drops.
- Set up instruments and calibrated equipment for surgical procedures, facilitating efficient operations.
- Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions.
Personal Care Assistant
Self Employed Services
06.2002 - 07.2022
- Provided direct personal care to residents by facilitating feeding, dressing, toileting, and hygiene.
- Implemented service plans to educate residents on community resources and facility usage.
- Assisting each resident to achieve his/her maximum growth as a human being and to set attainable goals, consistent with their potential.
- Ensuring the safety and well-being of each resident.
- Documented daily activities and progress notes for each resident, ensuring accurate records to inform care plans and track development.
- Coordinating the daily activities and initiating recreational outings.
- Communicate effectively with healthcare professionals regarding client needs.
- Fostered a safe environment by adhering to health and safety protocols.
- Collaborated with families to ensure continuity of care and support services.
- Adapted care approaches based on individual client preferences and needs.
- Trained new staff on best practices for personal care assistance techniques.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Facilitated meaningful conversations and social interactions with patients, promoting emotional support and enhancing quality of life during personal care.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Medical Secretary
Capital Region Cardiology
01.2007 - 12.2009
- Handled disability claims/ICD9/codes/billing/EOB/HIPAA .
- Answer phones .Greet patients/ check out patients/Insurance verification
- .Schedule/reschedule patients .Coordinate scheduling of testing with hospitals
- .Prepare cardiac catheterization packets for hospital .
- Collect co pays and balances due from patients .
- Relay consults and messages to doctors (EXCHANGE)
- .Balance day sheet .Daily data/ filing .Scan and sort charts
- .Attend to voice mail messages
- Verified and confirmed scheduled appointments to maintain an organized calendar.
- Fax testing and reports to other physicians .Prepare consults from hospitals.
- Managed appointment scheduling to optimize physician availability and patient flow.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Maintained accurate patient records in compliance with HIPAA regulations and data management protocols.
- Assisted in billing processes, ensuring accuracy of insurance claims submissions and patient invoices.
- Streamlined office procedures, reducing administrative delays and improving overall efficiency.
- Trained new staff on office policies, software systems, and best practices for patient interaction.
- Implemented electronic health record (EHR) systems to improve data access and patient care coordination.
- Led initiatives to enhance customer service standards, fostering a positive environment for patients and staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Managed high volume of incoming calls, ensuring efficient communication and timely responses to patient inquiries.
- Facilitated accurate billing processes by verifying insurance coverage, submitting claims, and diligently following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Distributed appointment reminders through phone and email to enhance attendance.
- Processed new patient prescriptions and refill requests.
- Obtained necessary authorizations from insurance companies for specialist referrals.
- Fostered patient relationships through exceptional customer service, contributing to increased patient retention.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
Jessica Stasack
Jessica's Solar Tan
05.1999 - 11.2005
- Achieved operational excellence by managing business functions and training 10 sales associates, streamlining accounts payable and receivable processes to enhance financial performance and exceeding product revenue and sales goals through targeted initiatives and team engagement.
- Developed and implemented marketing strategies that increased brand visibility and drove sales.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Established vendor relationships to secure quality products at competitive prices.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Ensured compliance with health and safety regulations across all operational areas.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented financial management practices that improved cash flow and profitability.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Business Representative
Collwell-Salmon Communications
04.2004 - 08.2005
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Surpassed sales goals and maintained high quality standards.
- Developed and maintained relationships with healthcare professionals to promote product knowledge.
- Facilitated client acquisition through targeted tele-prospecting efforts
- Partnered with cross-functional teams to ensure timely product delivery to clients.
- Implemented feedback from healthcare providers to enhance service offerings and customer satisfaction.
- Analyzed market trends to identify opportunities for new product introductions within territory.
Office Assistant/Billing Associate
Doctor Purcell’s Dermatology
06.2000 - 10.2004
- Monitored payment statuses and followed up on overdue accounts to improve cash flow management.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Implemented process improvements that reduced billing errors and enhanced customer satisfaction levels.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Collaborated with cross-functional teams to streamline billing processes and enhance service delivery.
- Coordinated with medical staff to streamline workflows, enhancing patient care delivery.
- Implemented new electronic health record systems, enhancing data accuracy and retrieval speed.
- Led initiatives to enhance patient satisfaction through feedback collection and process adjustments.
- Gathered comprehensive client medical information to support effective treatment planning and enhance patient care.
Cosmetologist
Fantastic Sams Cut & Color
09.1998 - 02.1999
- Provided personalized consultations to determine client needs and preferences for beauty services.
- Performed a variety of hair, skin, and nail services using advanced techniques and tools.
- Maintained cleanliness and organization of workstations to ensure safety and compliance with health standards.
- Educated clients on proper skincare routines and product usage to enhance results and satisfaction.
Medical Secretary
Doctor Timothy Kelly Chiropractic Center
06.1996 - 05.1998
- Managed patient scheduling, optimizing appointment availability and reducing wait times.
- Coordinated communication between patients and medical staff, ensuring clarity in instructions and follow-up care.
- Processed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Assisted with insurance verification, facilitating smooth billing processes for patients and providers.
- Developed standard operating procedures for front desk activities to ensure consistent service quality across shifts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Implemented double-check system for all outgoing correspondence and medical orders to minimize administrative errors.
Education
Associate of Applied Science - Counseling Psychology
Hudson Valley Community College
Troy, NYSkills
- Medical office administration
- Patient management
- Appointment scheduling
- Case management
- Behavioral support
- Care plan management
- Care plan assessment
- Clinical documentation
- Financial tracking
- Document management
- Clinical documentation
- Office administration
- Customer service
- Calendar management
- Inter-office communications
- De-escalation techniques
- Emotional insight
- Medication support
- Disability advocacy
- Personalized support
- Service evaluation
- Client advocacy
- Effective messaging
- Report writing
- Record keeping
- Time management
- Multitasking and organization
- Attention to detail
- Problem solving
- Decision-making support
- Active listening
- Relationship building
- Adaptability and flexibility
- Empathy and patience
- Goal setting
- Dispute mediation
- Behavior support
- Relationship building
- Adaptability and flexibility
- Goal setting
- Empathy and patience
- Patient assessments
- Dispute mediation
Timeline
Direct Support Professional
AIM Services
03.2024 - 12.2025
Court Reporter
Associated Reporter's Int'l Inc.
10.2023 - 03.2024
Ophthalmology Technician
Upstate Ophthalmology Associates
07.2023 - 10.2023
Medical Secretary
Capital Region Cardiology
01.2007 - 12.2009
Business Representative
Collwell-Salmon Communications
04.2004 - 08.2005
Personal Care Assistant
Self Employed Services
06.2002 - 07.2022
Office Assistant/Billing Associate
Doctor Purcell’s Dermatology
06.2000 - 10.2004
Jessica Stasack
Jessica's Solar Tan
05.1999 - 11.2005
Cosmetologist
Fantastic Sams Cut & Color
09.1998 - 02.1999
Medical Secretary
Doctor Timothy Kelly Chiropractic Center
06.1996 - 05.1998
Associate of Applied Science - Counseling Psychology
Hudson Valley Community College