Emily Powell
Cape Girardeau,MO
Summary
Compassionate, dependable, and patient-focused professional with experience in healthcare, customer service, and leadership. Background includes phlebotomy, medical office support, patient care, and managing fast-paced environments. Skilled at building relationships with patients, maintaining confidentiality, multitasking, and working collaboratively with healthcare teams. Eager to bring strong communication skills and a passion for helping others to a Medical Assistant position.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Jackson R-2 School District
Cape Girardeau, MO
08.2025 - Current
- Supported individualized education plans for diverse student needs.
- Assisted teachers in classroom management and student engagement activities.
- Monitored student behavior during lessons and lunch periods.
Service Advisor
JP Sides Mazda
Cape Girardeau, Missouri
07.2023 - 07.2025
- Scheduled service appointments to optimize technician workflow and customer satisfaction.
- Assisted customers in understanding vehicle service needs and options.
- Communicated with technicians to relay customer concerns and service recommendations.
Store Manager
Dunkin' Donuts
Cape Girardeau, Missouri
07.2019 - 07.2023
- Managed daily operations and staff scheduling for a busy donut shop.
- Trained and mentored team members on customer service standards.
- Monitored inventory levels and ordered supplies to maintain stock.
Phlebotomy Technician
Cross Trails Medical Center
Cape Girardeau, Missouri
07.2017 - 07.2019
- Performed venipuncture and skin puncture on patients of all ages.
- Collected blood samples using proper techniques and equipment.
- Ensured patient comfort and safety during procedures.
- Maintained accurate records of patient information and specimen collection.
- Labeled specimen containers with patient information accurately and legibly.
- Managed inventory of supplies and equipment for blood collection needs.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Maintained cleanliness of work area throughout shift.
Education
Cape Central High School
Cape Girardeau, MOSkills
- Classroom management
- Individualized education plans
- Student monitoring
- Behavioral support
- Crisis intervention
- Record keeping
- Schedule optimization
- Attention to detail
- Time management
- Supportive assistance
- Communication skills
Timeline
Paraprofessional
Jackson R-2 School District
08.2025 - Current
Service Advisor
JP Sides Mazda
07.2023 - 07.2025
Store Manager
Dunkin' Donuts
07.2019 - 07.2023
Phlebotomy Technician
Cross Trails Medical Center
07.2017 - 07.2019
Cape Central High School